Akshaya Srikanth on December 8, 2021. 10 min read Customer Service IS Important for Small Businesses... Small businesses always have a ton of things going at all times – taking care of their teams and c...
Varnika Om on December 7, 2021. 6 min read The Customer Is Always Right: The Verdict You’ve probably heard someone say that the customer is always right, especially if you’ve had ex...
Varnika Om on December 3, 2021. 9 min read Twitter Customer Service Done Right: Lessons from ... Social media is now a valuable part of many brands’ customer service strategies. While you can use...
Ida Jessie Sagina on November 9, 2021. 9 min read How To Get Better at Omnichannel Customer Engageme... Brands are going above and beyond to attract and keep their customers engaged. Think about it. A wel...
Akshaya Srikanth on October 22, 2021. 15 min read 11 Crucial Customer Service KPIs You Need to Track... Customer service is hard. Measuring the value of good customer service is even harder. However, only...
Varnika Om on October 13, 2021. 8 min read Digital Customer Experience: 2022 and beyond A great digital customer experience ensures that your customers feel valued and understood, irrespec...
Sarah Chambers on October 8, 2021. 6 min read 6 Habits Of Customer Service Oriented Companies Positioning a business around customer service doesn’t happen overnight. It requires the right peo...
Sarah Chambers on October 6, 2021. 8 min read 10 Tips To Improve Customer Service Communication Customer service communication can play a huge role in how customers perceive your brand. For exam...
Jessica Robinson on October 1, 2021. 6 min read What Makes Customer Empowerment the Ultimate Strat... Customers no longer want to be held back. Rather, customers want businesses to inspire a sense of in...
