Hear from the leaders who have disrupted CX with a digital-first strategy and achieved exponential growth for their business.  CX leaders from the buzziest brands across retail, edtech, food delivery, fintech, and more are here to share their secret to success. 

 

Learn how they Re:Solve with speed, empathy, and ease.

agenda b 25 agenda b 25

Learn from world-class CX leaders, Disrupt the status quo, Win with transformative experiences.

Keynote Speakers

Adam Gilchrist Image Adam Gilchrist Image
Adam Gilchrist

Cricket Leader, World Vision Ambassador and Patron of Ronald McDonald House WA

ESPN's 'most exhilarating cricketer of the modern age' and holder of multiple international records 

Shiza Shahid Image Shiza Shahid Image
Shiza Shahid 

Entrepreneur, Impact-Leader, Co-founder - Our Place, Co-founder - The Malala Fund

Acclaimed humanitarian and tech innovator featured on TIME's "30 Under 30 People Changing the World"

Vidyanand Image Vidyanand Image
Vidyanand Krishnan 

Chief Customer Officer

Dunzo

Alex Huntley Image Alex Huntley Image
Alex Huntley

Head of Customer Experience

Booktopia

Marcus Terry Image Marcus Terry Image
Marcus Terry 

Head of CX Strategy

PhonePe

Allian Marie Sheila Garcia Image Allian Marie Sheila Garcia Image
Allian Marie Sheila Garcia

Process Innovations Consultant

Philippine Seven Corporation

Marie-Rose Daya Tchangoum Image Marie-Rose Daya Tchangoum Image
Marie-Rose Daya Tchangoum

GM CX & Services

MTN Cameroon 

Ramneek Khurana Logo Ramneek Khurana Logo
Ramneek Khurana

Co-Founder & Head of Product

Lenskart

Roland Naidoo Image Roland Naidoo Image
Roland Naidoo 

Head of Operations

MultiChoice

Mohnish Jaiswal Image Mohnish Jaiswal Image
Mohnish Jaiswal

Vice President - Operations

Byju's

Pradeep Rathinam Image Pradeep Rathinam Image
Pradeep Rathinam

Chief Customer Officer

Freshworks

Kannan Rajaratnam image Kannan Rajaratnam image
Kannan Rajaratnam 

Director of Customer Operations

Zalora

Mustehsan Siddiqui image Mustehsan Siddiqui image
Mustehsan Siddiqui

Manager of Digital Operations CX

Landmark Group

Uncover the secret to customer delight with Freshworks.

Access 12 immersive sessions from 10 global brands across 3 tracks with curated masterclasses!

Watch on-demand

By clicking "GET ACCESS NOW", I accept the Freshworks Terms of Service and Privacy Notice.

Thank you for registering for the on-demand version! You will receive an email with the access details soon.