Freshdesk Capabilities
Cloud Telephony
Get your phone-support running in minutes without expensive hardware
Modern Messaging
Have conversations with your customers, right on your website or in your app
Social Support
Track social mentions and manage conversations on Facebook and Twitter
Self Service
Create a beautiful self-serve portal with FAQs, knowledge base and community forums
Collaboration
Work together with allied teams to solve queries rapidly in real-time
Workflow Automations
Route tickets to the right reps, manage workflows and automate repetitive tasks
Case Management
Prioritize, assign and solve customers’ issues with better transparency
App Marketplace
Connect to 300+ business apps or build custom solutions for your needs
Enterprise Reporting
Use reports to track metrics, understand issues and improve your operations
