More team, less work
AI-powered Freshdesk makes it easier than ever for teams to understand customer issues and work together to solve them faster than ever.
Keep it together
Having a well-organized record of actions, communications, and related discussions means it’s easy to track status—and replicate successes.
The gang’s all here
Need backup? Freshdesk makes it easy to add the voices you need to any ticket, at any time. Loop in internal teams, vendors, or third-party stakeholders and get the approvals or answers you need, fast.
Clarity across channels
Chat with teammates or experts across the organization—or outside it—right next to the primary ticket. Side conversations stay on the side, everyone understands the context, and issues get solved fast.
Full visibility of every action
Efficient workflows provide clear visibility into ticket status, so everyone—including the customer—knows where things stand, no matter how many different teams work on a ticket.
More capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of AI-boosted features and capabilities.
Unified agent workspace
AI-powered responses, smarter ticketing, easy collaboration—this is scalable support excellence.
Advanced ticketing management
Prioritize, categorize, and assign tickets more efficiently and effectively than ever.
Streamlined admin
Automate repetitive tasks so agents can stay focused on delighting more customers.
Self-service
Help customers help themselves and empower agents with a robust knowledge base.
Analytics and insights
Analyze performance data, create custom reports and dashboards, and easily share results.
Helpdesk AI
Give agents an AI assistant to help them be more productive, so customers get faster service.
Freshdesk integrations
If it’s a tool that cuts complexity, adds efficiency, and speeds up time to value, it’s easy to integrate with Freshworks—in the cloud or on-premise. Go ahead, put an umbrella in your drink.
Explore integrations
Related resources
Leading brands around the world use Freshdesk to streamline their processes and delight more customers. Yours should be next.
Freshdesk Customer Service Benchmark Report 2024
Exceed industry standards in support quality, productivity, and overall customer experience.
Freshdesk leaves Bridgestone’s support issues in the dust
Global tiremaker implements Freshdesk, slashes average ticket age by an eye-popping 97%.
Freshworks powers first-class service for Thomas Cook
Travel leader’s unresolved tickets dropped by 37% while total tickets handled increased by 55%.
A free trial the whole team will love
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