Compare help desks and see what makes Freshdesk the best help desk software
Choosing the perfect help desk software for your unique business needs may be a daunting process. Our in-depth help desk software comparison of different help desk tools can help you evaluate Freshdesk against alternatives to make the right decision.
Detailed help desk comparisons with Freshdesk alternatives
Freshdesk Vs. Zendesk No, you don’t need to set up long-winded triggers and configure elaborate rules to run simple automation. There’s an easier way.
Freshdesk Vs. Kayako Stop working with a cluttered help desk that refuses to scale with your business. See how Freshdesk is light years ahead of Kayako.
Freshdesk Vs. Helpscout Started out with Helpscout but frustrated with the minimal automation and self-service capabilities? Switch to Freshdesk.
Freshdesk Vs. Microsoft 365 Discover how Freshdesk simplifies customer support with easier workflows when compared to Microsoft 365.
Freshdesk Vs. Zoho desk Compare and see why Freshdesk wins over Zoho desk for flexible, omnichannel customer support.
Support and engage with your customers from a single platform
Get a single view of all your customer requests
Work on customer queries across email, Twitter, Facebook, or your support portal from a single interface without switching tabs.
Leading industry experts recommend Freshdesk
Why do businesses choose Freshdesk over other help desks?
Get started in minutes
Simple, agent-friendly interface
Affordable and transparent pricing
Support on the go
Reliable product support
Products
Freshdesk
Growth Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer intuitive, industry-leading support | Pro Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms | Pro + AI Copilot Get all the benefits of the Pro plan and the Freddy AI Copilot add-on bundled togetherBundle | Enterprise Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more | |
|---|---|---|---|---|
Help desk and Ticketing | ||||
Ticketing | ||||
Shared inbox | ||||
Threads and tasks | ||||
Customer portal | ||||
Multilingual conversations | ||||
Collaborators | 5,000 collaborators included | 5,000 collaborators included | 5,000 collaborators included | |
Boost your results with Freddy AI | ||||
Freddy AI Agent | First 500 sessions included. $100 per 1,000 sessions. | First 500 sessions included. $100 per 1,000 sessions. | First 500 sessions included. $100 per 1,000 sessions. | |
Freddy AI Copilot | $29/agent/month billed annually | Included | $29/agent/month billed annually | |
Freddy AI Insights (Beta) | Requires Freddy AI Copilot | Included | Requires Freddy AI Copilot | |
Analytics and Insights | ||||
Self Service | ||||
Routing and SLA | ||||
Administration and Security | ||||
Extend the power of Freshdesk | ||||
Hear from customers who have switched to Freshdesk
Our agents found Freshdesk’s UI to be a lot simpler than Zendesk’s. It was easy for them to navigate through the system, find tags, merge tickets, etc. Our agents were able to do a lot more within a shorter period of time than with the legacy provider.
I selected Freshdesk to use as our support software over Zendesk, Zoho, and other tools in the first place because it was just a beautiful, smooth interface. My staff loved the idea that it was as simple as sending an email, getting a ticket, going into the portal, and checking the status.
Kayako just didn’t work for us. Our requirements were continuously growing, but Kayako didn’t scale to meet our demands. We were looking for a versatile company that could provide a one-stop solution and we selected Freshdesk as it had a very robust and mature set of products that could cater to our unique requirements.
Help desk comparison: Frequently Asked Questions
What are the benefits of a help desk ticketing system?
A help desk ticketing system allows you to easily gather, organize, and manage support interactions from different channels in one place. This helps you deliver faster support without letting any customer conversation slip through the cracks.
What are some essential features to look for when I compare help desks?
A good help desk software should have robust ticketing and SLA management features. Built-in knowledge management system, useful automation, and reporting mechanisms are other key capabilities your help desk should have.
How do I choose the best help desk for my business?
First, identify the pain points you’re trying to solve with a helpdesk tool. Then narrow down on the must-have help desk features and the budget you can allocate for the tool. Compare and evaluate the different plans offered by leading helpdesk systems. Check how simple and scalable the help desk solution is, along with the type of product support they offer. Most help desk companies offer free trials that’ll help you see which tool works the best for your type and size of customer support team.
Does Freshdesk offer a free trial?
Yes, Freshdesk offers a 21-day free trial that you can avail without giving your credit card details.
How do I migrate to Freshdesk from other help desk systems?
You can easily move your tickets, customer contacts, and knowledge bases from existing systems into Freshdesk. For larger teams, Freshdesk offers exclusive migration support with a dedicated team of solution engineers and onboarding specialists.
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