Detailed help desk comparisons with Freshdesk alternatives

 

Freshdesk vs. Zendesk comparison thumbnail Freshdesk vs. Zendesk comparison thumbnail

Freshdesk Vs. Zendesk

No, you don’t need to set up long-winded triggers and configure elaborate rules to run simple automation. There’s an easier way.

Freshdesk vs. Kayako comparison thumbnail Freshdesk vs. Kayako comparison thumbnail

Freshdesk Vs. Kayako

Stop working with a cluttered help desk that refuses to scale with your business. See how Freshdesk is light years ahead of Kayako.

Freshdesk vs. Helpscout comparison thumbnail Freshdesk vs. Helpscout comparison thumbnail

Freshdesk Vs. Helpscout

Started out with Helpscout but frustrated with the minimal automation and self-service capabilities? Switch to Freshdesk.

Freshdesk vs. Microsoft 365 comparison Freshdesk vs. Microsoft 365 comparison

Freshdesk Vs. Microsoft 365

Discover how Freshdesk simplifies customer support with easier workflows when compared to Microsoft 365.

Freshdesk vs Zoho desk comparison Freshdesk vs Zoho desk comparison

Freshdesk Vs. Zoho desk

Compare and see why Freshdesk wins over Zoho desk for flexible, omnichannel customer support.

50,000+ businesses rely on our help desk software every day

Support and engage with your customers from a single platform

Omnichannel help desk comparison Omnichannel help desk comparison
Contextual support on Freshdesk Contextual support on Freshdesk
Help desk knowledge base comparison Help desk knowledge base comparison
Help desk comparison for collaboration Help desk comparison for collaboration
Help desk reporting and analytics comparison Help desk reporting and analytics comparison

Support and engage with your customers from a single platform

Get a single view of all your customer requests

Work on customer queries across email, Twitter, Facebook, or your support portal from a single interface without switching tabs.

Omnichannel help desk comparison Omnichannel help desk comparison
Deliver faster and contextual support

Bring data from other business tools like your CRM, payment portals, or Shopify into your help desk and have customer information at your fingertips for complete context.

Contextual support on Freshdesk Contextual support on Freshdesk
Allow customers to find answers by themselves

Centralize FAQs, guides, and tutorials on customized knowledge bases right from your help desk for customers to fix issues on their own effortlessly.

Help desk knowledge base comparison Help desk knowledge base comparison
Help your team be more productive

Automate repetitive tasks and help your team work together efficiently with shared ownership of tickets and prompt notifications on ticket updates.

Help desk comparison for collaboration Help desk comparison for collaboration
Improve your team’s performance

Collect customer feedback, analyze ticket trends, and track agent productivity using intuitive dashboards and curated helpdesk reports.

Help desk reporting and analytics comparison Help desk reporting and analytics comparison
VIEW THE COMPLETE FEATURE LIST

Leading industry experts recommend Freshdesk

Why do businesses choose Freshdesk over other help desks?

Get started in minutes

Integrate your inbox and other support channels with Freshdesk in under an hour and start delivering customer delight right away.

Simple, agent-friendly interface

Skip extensive helpdesk training sessions. Your agents will find our interface super intuitive and pick it up in no time.

Affordable and transparent pricing

There’s a Freshdesk plan for support teams of all sizes. Choose from our list of reasonable pricing plans with no hidden costs.

Support on the go

Your agents can access the full power of a helpdesk and respond to customer requests when they’re on the move with the Freshdesk mobile app.

Reliable product support

Up-to-date support articles, an active community forum, and our team of technical support specialists make it further easy to navigate Freshdesk.

Interested in evaluating Freshdesk? Check out our 100% transparent pricing plans

Freshdesk combines best-in-class ticketing, self-service, and reporting.

Free

Get going for free

$0

Up to 2 agents

 

 

€0

Up to 2 agents

 

 

£0

Up to 2 agents

 

 

₹0

Up to 2 agents

 

 

A$0

Up to 2 agents

 

 

start free trial
  • Integrated ticketing across email and social Convert all email and social inquiries into tickets and track, prioritize, and reply using Freshdesk.
  • Ticket Dispatch Categorize, prioritize, and route tickets to the right teams by creating your own business rules.
  • Knowledge Base Enable customers to help themselves by finding answers on their own.
  • Ticket Trend Report Analyze trends and stay on top of tickets by allocating resources at the right time.
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support

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Growth

Intuitive, industry-leading support for growing businesses

$15

/agent/month, billed annually

$18

/agent/month, billed monthly

€15

/agent/month, billed annually

€18

/agent/month, billed monthly

£12

/agent/month, billed annually

£15

/agent/month, billed monthly

₹999

/agent/month, billed annually

₹1199

/agent/month, billed monthly

A$25

/agent/month, billed annually

A$30

/agent/month, billed monthly

start free trial

Everything in Free and…

  • Automation Automate follow-ups, escalations, and other tasks using specific time and event-based triggers to perform any action of your choice.
  • Collision Detection Know when another agent is viewing/replying to a ticket to avoid duplicating each other’s effort.
  • 1000+ marketplace apps Get access to 1000+ apps and extend the capabilities of your helpdesk with the Freshworks Marketplace.
  • In-depth helpdesk report
  • SLA management & business hours Set the right expectations with customers and agents on the response and resolution timeframes for every ticket in your helpdesk, and set the right business hours.
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support

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ProPopular

Advanced automation for high performance

$49

/agent/month, billed annually

$59

/agent/month, billed monthly

€49

/agent/month, billed annually

€59

/agent/month, billed monthly

£35

/agent/month, billed annually

£42

/agent/month, billed monthly

₹3599

/agent/month, billed annually

₹4299

/agent/month, billed monthly

A$69

/agent/month, billed annually

A$83

/agent/month, billed monthly

Start free trial

Everything in Growth and…

  • Multiple products Up to 5 products
  • Includes up to 5000 Collaborators Invite external agents and third parties into Freshdesk to help full-time agents resolve complex customer issues.
  • Round-robin routing Automatically assign tickets to all available agents in a group in a circular fashion.
  • Custom Roles Provide or restrict access to your agents at granular levels.
  • Custom objects Create or bring in business-critical data right inside your Freshdesk.
  • Custom Reports and Dashboards Create powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data.
  • Segment customers for personalized support
  • Customer journey Show agents the solution articles that a customer opened before they created a support ticket.
  • Canned forms
  • Manage versions in knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours Set custom Service Level Agreements (SLA) for multiple regions, products and business units to prioritize and deliver by suitable deadlines for each requirement.
  • SLA reminder & escalation
  • Multilingual knowledge base Supports 42 languages.
  • Custom apps Extend your support capabilities by building apps customized for your business.
  • Average handling Time (AHT)
  • Custom Metrics
  • Report Sharing

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Enterprise

Fully featured with bots for enterprise-level support

$79

/agent/month, billed annually

$95

/agent/month, billed monthly

₹5699

/agent/month, billed annually

₹6899

/agent/month, billed monthly

€79

/agent/month, billed annually

€95

/agent/month, billed monthly

£60

/agent/month, billed annually

£72

/agent/month, billed monthly

A$109

/agent/month, billed annually

A$131

/agent/month, billed monthly

Start free trial

Everything in Pro and…

  • Assist bot Guide agents through pre-configured steps to help resolve customer queries faster. Does not require bot sessions. Freddy
  • Email bot Automatically respond to email tickets with relevant solution articles. Consumes bot sessions. Freddy
  • Auto-triage Automatically predict basic ticket fields like Type, Priority & Group and other custom ticket fields. Freddy
  • Article suggester Let Freddy suggest solution articles to your agents to help them respond to tickets faster. freddy
  • Canned response suggester Let Freddy suggest canned responses to help your agents respond to tickets faster. freddy
  • Unlimited products
  • Sandbox Create a secure test environment to try new features and settings in Freshdesk without impacting agents or customers.
  • Easily manage agent shifts across time zones
  • Audit log Monitor changes and always stay up-to-date on what’s happening with your helpdesk.
  • Skill-based routing Match tickets to the agent most skilled in handling specific types of issues within the group.
  • Knowledge base approval workflow Track, review, approve, and publish knowledge base articles.
  • Flexible knowledge base hierarchy Categorize articles up to 5 folder levels and scale your knowledge base.
  • IP range restriction Increase helpdesk security by allowing certain IP addresses to access your portal.

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Faster resolution on conversations, tickets, or both.

Growth

For fast growth

$29

/agent/month, billed annually

$35

/agent/month, billed monthly

€29

/agent/month, billed annually

€35

/agent/month, billed monthly

£25

/agent/month, billed annually

£30

/agent/month, billed monthly

₹2299

/agent/month, billed annually

₹2799

/agent/month, billed monthly

A$45

/agent/month, billed annually

A$55

/agent/month, billed monthly

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Omnichannel

  • Web widget
  • Messaging channels WhatsApp, Facebook Messenger, Instagram, Apple Business Chat, Google's Business Messenger, LINE
  • Email

Self-Service

  • Customer portal
  • Knowledge base
  • Chatbots

Conversational Engagement

  • Unified agent inbox
  • Conversation switch
  • Proactive support and campaigns

Ticketing

  • Agent collision detection
  • Custom agent status

Administrator Capabilities

  • Collaboration - Threads and tasks
  • Customizable contact, conversation and ticket properties

Contacts and Account Management

  • Customer 360 - Contact events tracking and lifecycle

Dashboard and Analytics

  • APIs - Report extraction, conversations, tickets
  • Reports - Curated and custom
  • Real-time dashboards

Security and Privacy

  • Role-based access control
  • Single Sign On

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ProPopular

For high performance

$69

/agent/month, billed annually

$83

/agent/month, billed monthly

€69

/agent/month, billed annually

€83

/agent/month, billed monthly

£55

/agent/month, billed annually

£66

/agent/month, billed monthly

₹5499

/agent/month, billed annually

₹6599

/agent/month, billed monthly

A$105

/agent/month, billed annually

A$126

/agent/month, billed monthly

Start free trial

Everything in Growth, plus:

Omnichannel

  • Bring your own channel (BYOC)
  • Bring your own telephony (BYOT)

Self-Service

  • Multilingual knowledge base
  • Article versioning
  • Full portal customization
  • Community forums

Conversational Engagement

  • Multilingual conversations

Ticketing

  • Ticket templates
  • Canned forms
  • Dynamic ticket fields (sections)
  • Advanced custom fields

Contacts and Account Management

  • User targeting

Administrator Capabilities

  • Multilingual CSAT
  • Business hours - Global, multiple, group specific
  • Intelliassign - round robin and load balanced
  • Multiple SLA policies
  • Parent-child ticketing
  • Dynamic email notifications
  • Multiple products
  • Collaborators
  • Custom objects

Dashboard and Analytics

  • Team dashboard - Ticket

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Enterprise

For enterprise-grade support

$109

/agent/month, billed annually

$131

/agent/month, billed monthly

€109

/agent/month, billed annually

€131

/agent/month, billed monthly

£89

/agent/month, billed annually

£107

/agent/month, billed monthly

₹8899

/agent/month, billed annually

₹10679

/agent/month, billed monthly

A$165

/agent/month, billed annually

A$198

/agent/month, billed monthly

start free trial

Everything in Pro, plus:

Self-Service

  • Approval workflow
  • Flexible knowledge base hierarchy

Ticketing

  • Agent shifts
  • Out of office scheduler

Admininstrator Capabilities

  • Sandbox for ticketing
  • Audit Logs
  • Skill Based assignment

Dashboard and Analytics

  • Custom object analytics

Security and Privacy

  • JWT authentication
  • Allowed domains
  • IP Whitelisting/Allowed IPs
  • HIPAA
  • PCI compliance

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Helpdesk ROI calculator

See how Freshdesk saves you money and makes your support team more efficient!

Hear from customers who have switched to Freshdesk

Help desk comparison: Frequently Asked Questions