#2 Five9
The Five9 Intelligent Cloud Contact Center makes it easy for your business to engage customers on their channel of choice using omnichannel routing capability. This helps agents to provide the type of intuitive, personalized, and more human experience customers want. The best part is that you get access to the full integration of Five9 in Freshdesk Mint. The most important features include-
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Complete call control: answer, reject, dial, transfer, and hold
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Answers call while continuing your current work in Freshdesk
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Automatic Freshdesk customer lookup for outbound and inbound calls
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View a customer’s most recent tickets inside the CTI
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Make notes during the call
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Add notes to an existing ticket
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Add notes to a new ticket with the ability to set ticket attributes like ticket subject, status, priority, group, type, etc.
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Display queue and language preference of the caller
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CLID selection for outbound calls
Pricing starts at: $149/month*
*Free trial not available
#3 Genesys
The Genesys Contact Center Software helps agents respond to customer queries in real-time via your website, social media channels, and live chat. The basic features offered by Genesys are:
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Automatic call distribution (ACD)
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AI-enabled automation for data insights
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self-service that allows agents to deliver omnichannel, personalized, and conversational experiences
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Interactive voice response (IVR)
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Unified collaboration
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Third-party integrations
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Digital sales and service automation
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Workforce management
Freshdesk also allows integration with the Genesys CTI connector to help grow your business exponentially and creates a good reputation by offering a personalized customer experience. The integration enables your teams to customize to an industry-specific agent interface, collaborate seamlessly, and get a unified view of all metrics.
Pricing starts at: $75/month*
*Free trial available for 30 days
#4 Hubspot
The Hubspot call tracking software helps your teams to easily prioritize your sales calls, make calls directly from your browser, and automatically track them in your CRM.
Here are a few features that come with your Hubspot subscription:
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Prioritize calls using CRM integration
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Connect with a prospect through Voice Over IP or your desk phone
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Automatically monitor calls
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Transcript calls
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Bi-directional sync with Salesforce
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Customized reporting
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Direct integration with HubSpot CRM
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Predictive lead scoring
You can even integrate Hubspot with Freshdesk and enable your support and sales teams to stay up to date. This integration allows agents to access Hubspot CRM contacts, companies, and deals within Freshdesk. They can view contact lists associated with a contact, create new contacts from a ticket, and view deals, including deal pipeline and deal stage associated with a contact.
Pricing starts at: $45/month*
*Free trial available for 30 days