How to Write a Cover Letter for Customer Service
While applying for a Customer Service Representative position, it is important for aspiring customer service reps to write a professional cover letter for any hiring manager to understand why they are a perfect fit for the role.
If you wish to apply for a customer service job, here’s a quick 5-step guide for you:
- Simplify your job search: Take the quiz to find your ideal role
- Check out the Beginner’s Guide to Customer Service Skills
- Get professionally trained at the Freshworks Academy
- Build an exceptional customer service resume and cover letter
- Prepare for your interview with 40+ questions curated by experts
Why do you need a Customer Service Representative Cover Letter?
A job-seeker may have the necessary communication skills and commendable soft skills to do justice to their job but a cover letter is actually more essential for your job application than a resume. A resume may help highlight your previous work experience and skills in carefully bulleted points but a hiring manager needs greater context, possibly reflected through a strong cover letter.
This is to determine if you would make a great customer service agent by making sure that you have the required problem-solving skills to cater to their customer’s needs. In case you are new to the customer service domain, you can download the e-book that hiring managers use to assess customer service reps.
We bring to you the ultimate guide to creating a strong customer service representative cover letter with a cover letter builder and cover letter examples to get you started on your new journey.
The Key Elements of a Customer Service Representative Cover Letter
The cover letter for a customer service job should be an extension of your resume, crafted in a way to tell your story and highlight your aspirations. Here’s how you get started. During your job search, shortlist jobs you wish to apply to, categorize them by job titles, make a note of the job description and map your past experiences to the requirements listed on the job post.
Once you’ve done the needful, walk yourself through these cover letter tips before you start writing your cover letter:
1. Always begin with your name:
A remnant of the days where people used personalized letter paper, it’s best to put your information at the very top of the page. Usually, details like your name, your designation [optional], your address i.e. your contact information including your phone number, email (no business emails allowed), and links to your digital portfolio (website/ LinkedIn/ Twitter) should be placed right at the beginning so it’s easy to find later. Follow it up with who you’re addressing this cover letter to.
2. Dear Mr/ Dear Ms [Hiring Manager’s Name]:
Personalize your salutation- Address your hiring manager by their name. You’re likely to get their attention when you greet a person by their name. There might be instances when the name of the recruiting agent is not mentioned, try using “Dear Sir/ Dear Madam”.
3. Do your research:
Why do you want to work for this company? It’s important to do your share of research about the company, the product, even their average customer to have an impactful discussion and to show your potential new bosses that you go the extra mile in research and effort.
4. It’s storytelling time:
Once you’ve found good reasons to be associated with the company, ask yourself these questions: What attracts you to this role? Why do you think this position is tailor-made for you? What are your aspirations? How would this role help you get ahead in your career? Does the work excite you? Remember, if you’re applying for an entry-level customer service job posting, make sure you mention your achievements on your cover letter. That’s not all. It’s important to showcase your problem-solving skills and collaboration skills to convince your recruiter that you’re the perfect candidate.
5. Let past experiences prove your worth:
Use your cover letter to share your skills that match the job description. Perhaps there’s a story from your days at the call center where you got a chance to showcase excellent customer service. If you performed well in your previous customer service position, leverage data to highlight your performance record and customer satisfaction scores yielded from the tickets you resolved. Remember that customer service is a role that has everything to do with helping people – so highlight your interest in people and problem-solving.
6. Don’t forget to say Thank you:
Once you’ve made your case of why you’re the most suitable applicant, a professional cover letter should be closed by thanking the recruiter for considering your job application. Leave a lasting impression by reiterating your willingness to be part of the company and serve the customers.
Customer Service Cover Letter Examples:
Example 1 (Entry-level job applicant):
Example 2:
Example 3:
Example 4:
Building a Strong Cover Letter
Recruiters, who are looking to hire customer service reps, want to know if you can handle clients efficiently and excel at delivering great customer service. Now that you are all set to create your cover letter, we would like to reiterate that you should let your prospective employer know how your years of experience have contributed to the lives of a large number of content customers.
Once you’ve created the first draft for your cover letter, double-check for grammatical errors and proofread it a few times before sending it out.
We hope that our recommendations and quick guide to creating a strong cover letter proved to be helpful. Don’t forget to let us know the tips and tricks you found useful in the comments below.
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