MULTI-PRODUCT HELPDESK

Support multiple products from one helpdesk

Provide full-scale customer support for each of your products with a single Freshdesk account.

A support experience for each of your products

Deliver unique support experiences tailored for each product using separate mailboxes, knowledge bases and communities.

Create individual, branded support portals

Build individual support portals for products with extensive customization options for bringing brand identity into the support experience.

Portal customization options in Freshdesk

Spread your workforce between products

Specify agents and create separate groups for each product to have automation rules assign tickets to the right group automatically.

Find out how you can automate your helpdesk

Full multi-product functionality

Dedicated community forums

Create individual community forums for your products to help customers find answers and explore use cases alongside other users.Learn more

Multiple business hours

Provide customer support across different regions and time zones by setting up suitable workflows with multiple business hours in your helpdesk.Learn more

Multilingual support

Support each of your products in over than 40 languages to serve customers from all over the world. Assign different language for different portals.Learn more

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