The biggest CX Experts on Delivering Effortless Digital-first Customer Service

WHAT’S INSIDE

The biggest CX experts. The best insights.

Digital-first conversations have become the default. Fast isn’t fast enough. Is your business digital-ready? This resource has ALL the insights you need.

The experts have spoken

“It (shouldn’t) feel like I’m interacting with three different brands when I interact with (a business) through three different channels.”

Annette Franz

CCXP, coach,

keynote speaker, author

“Don't overwhelm agents with the task of navigating five solutions just to resolve a customer's issue and then penalize them when they don't.”

DeBBie Akwara

Award-winning CX entrepreneur

and educator

“How can you be efficient, productive, and agile when there’s friction in your process?”

Shep Hyken

Customer service and experience expert, New York Times

and Wall Street Journal bestselling author

What’s inside the playbook?

The world’s biggest CX and customer service experts will give you vital insights on

What the modern customer wants
What your agents need to be customer champions
How your business can delight customers and empower agents

Get this playbook now

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What’s New

The changing shape of “effortless” customer service

The biggest CX experts. The best insights.

The experts have spoken

Annette Franz

DeBBie Akwara

Shep Hyken

What’s inside the playbook?

Get this playbook now

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