“Freshdesk is intuitive, it’s easy to customize to make it fit in your company’s branding and the out-of-the-box functionality it develops is really unparalleled. It makes my life a lot easier.”
Bahamas Government Empowers Citizens with Freshworks CX
How Freshdesk helped Oceanic Catering manage volume and reduce resolution time
WebBeds efficiently manages 200,000 tickets per month with Freshworks
How Styli effectively engages with their Gen-Z customers with Freshchat + WhatsApp
Growing through a crisis: How Crocus slashed first response time by 91% with Freshworks
How Jupiter Money achieved an 86% CSAT in less than a year
Bidvest Alice improves time to resolution by up to 70% with Freshworks
Flash achieves 90% SLA and reduced response time with Freshworks
Supercharging Saviynt’s Customer Support with Freshworks
How Exxel Outdoors leveraged contextual support and achieved 88% CSAT with Freshworks
Jamaica Civil Aviation Authority (JCAA) witnesses a 92% customer satisfaction score with Freshdesk
How iVendi realized its core philosophy of connected retailing with Freshdesk
How MediBuddy delivers 13 Million consultations with an excellent patient experience
How Argus Telematics achieved a 97% customer satisfaction score with Freshdesk
Forest Essentials achieves 66% improvement in the first call response metric with Freshdesk
How Stays achieved a 87% CSAT score with Freshdesk
How EasyEquities’ 30-agent support team effortlessly caters to over 1.2 million customers
FinChoice improves first-response time to 90% with easy messaging integrations within Freshdesk Omnichannel
Thomas Cook achieves a ‘4-star user rating’ with Freshdesk, powered by the Neo platform
How Sirago used Freshdesk Omnichannel to improve its customer service at scale
How Orbyt Global achieved 100% SLA with Freshdesk
How Freshdesk assisted Beekman Group in building a proactive customer support system
Otto Broker's Story of Moving from Silos to Unified Customer Experience with Freshdesk Omnichannel
East Midlands Shared Services’ modern CX journey with Freshdesk
How Freshworks helped Sentimo back-office communicate unambiguously
Freshdesk helps xential help their customers better
Diversey achieves 100% agent satisfaction and 100% productivity with Freshdesk
City Property achieved a massive 45% increase in NPS with Freshdesk backed by Neo Platform
Zalora powers a 5% QOQ leap in CSAT scores with Freshdesk
Freshworks Empowers Collinson to Self-Serve with Omnichannel Engagement Solution
felix mobile achieves 98% CSAT with Freshdesk Omnichannel
Fluid Services gains higher visibility and agent accountability with Freshdesk
How MediusGo added value to their customer service
How Hindawi built a hidden helpdesk
How Multichoice pioneered omnichannel support
How LAMDA streamlined its global examinations
How 7-Eleven used scenario automations on Freshdesk
How OneFile doubled CSAT survey response rates
How CeX WeBuy managed 100% surge in tickets
How NITI Aayog streamlined global donations
How ice Norway integrated support channels
How Mous improved first-response times by 80%
How Cure.fit resolves 95% tickets within SLAs
How Koti Puhtaaksi saved 1800+ hours per month
How Patricia increased adoption of cryptocurrency
How Trainline engineered seamless customer support
How StepOne built a scalable telemed solution
How 1-grid reduced incoming queries by 40%
How NAVBLUE made CSAT soar with Freshworks
How Bridgestone delights customers across 20 countries
How Kovai.co achieves 80% CSAT with Freshworks
How MISA achieved a 50% query deflection rate with Freshdesk
How Big Bus Tours built a unified, omnichannel support hub
How Supara Group handled a large increase in email queries
How Campaigntrack achieved 60% first contact resolution
How Glenbrook HSD improves resolution time by 75%
How Springer Nature bridges the gap with Freshdesk & Slack
How ShipTime achieves 96% CSAT with omnichannel service
How BrewDog gets customer-centric service right
How Pharmeasy made the switch to omnichannel customer service
How Instantprint achieves 90% CSAT with omnichannel service
How Socar Malaysia gets service right during hypergrowth.
Cutter Group makes customer service its competitive advantage with Freshdesk.
Roseville Joint Union High School District simplifies their support with Freshdesk
Kern High School District achieves 100% CSAT with Freshdesk
Freshdesk helps ESS deliver support at scale to 700 school districts and 80,000 educators
PhonePe automates 60% of its queries to serve 150 million customers with Freshworks
Georg Fischer Piping Systems seamlessly manages its global support operations with Freshdesk
SAGE Publishing delivers delightful service to 75,000 B2B clients with Freshdesk
Freshdesk helps Cinnamon Hotels & Resorts respond to enquiries twice as fast and win more bookings
NIC ASIA Bank supports 1.8 million customers with Freshworks
Cequens boosted their FCR from 29% to 70% with Freshdesk
Jeanswest finds the perfect fit with Freshworks
Happay scales across geographies with Freshworks
Tervis Tumbler Delivers Customer Delight with Freshdesk
Saviynt sets up a one-stop customer portal for its enterprise customers with Freshdesk
Edinburgh Trams serves 7 million passengers with a 95% CSAT using Freshworks
Fitness Passport deflects 30% of its routine queries with Freshworks
100% SLAs? SysMech makes it possible with Freshdesk.
Freshdesk ensures effective resource utilization at LM IT
How Axminster Tools achieves a 360-degree view of customers
MDL streamlines customer support using Freshdesk
Dexion uses Freshdesk to unify and scale their operations
Freshdesk opens up new avenues for student queries...
Grofers elevates real-time customer experience with...
GrowersHouse.com ensures effective monitoring of...
Rightmove adopts Freshdesk to help enhance customer support
Teletrac Navman sets industry-leading resolution times…
How Meon Valley delivers streamlined customer experiences
SYNAQ chose Freshdesk over its competitors and has since…
Look fabulous forever achieves 93% CSAT rating
Breakers Unlimited Reduces First Response Time to Minutes
Hamleys sees 50% reduction in costs with Freshdesk
Bux uses Freshdesk to provide global support
Freshdesk helped Bridgestone set up an intuitive helpdesk
Freshdesk helped Astraware provide stellar customer support
Earth911 streamlines customer conversations using Freshdesk
Ribbedtee achieved high CSAT with Freshdesk
Pearson refurbishes their customer service with Freshdesk
Scandinavian Design Center increased efficiency with...
How Lesley University turned students into rockstar support…
Ann Arbor, a Freshdesk customer since 2012 achieves an average…
DTI Management uses Freshdesk to collaborate internally and to…
Onlinefaxes.com made their customers and agents happy…
aNewSpring uses Freshdesk to streamline multichannel support
Hired wins customer love with Freshdesk
Jamberry increased efficiency and reduced staff needs by 31%
Brandt improves 100% in ticket execution and efficiency using…
Applian Technologies improves SLA compliance by 40% using…
CashKaro improves productivity with Freshdesk
SmartBuyGlasses saved $2000 after switching to Freshdesk
Wisby delivers international phone support
Hhp enjoys freedom with Freshdesk mobile apps
PosterGully uses Freshdesk to build customer relationships
Rang De expands customer support across multiple channels
Rockstar Recipes improves customer service experience…
MartialArtShop manages multiple products across channels
Aviolinx eliminates customer waiting periods and frustrations
Centrium CRM gets a powerful email support system
Irisoft CMS embraces social support
NeCTAR Uses Kbase to redefine user experience
Open Study College finds a complete customer support…
Freshdesk saves G.M. Tour & Travel 85,000 man-hours
360training.com finds Freshdesk straight forward…
UK Based retail company impressed with Freshdesk's…
Thai Union Europe uses Freshdesk to streamline...
WOW 24*7 provides unparalled customer support with Freshdesk
Teleresult improves customer experience with Freshdesk
How Freshdesk helped Nebu set up an astute helpdesk
Finsure ditches shared inboxes for Freshdesk and achieves...
Rediker Software delivers proactive customer service
STF Turist improved efficiency and achieved higher CSAT
SACAP delivers seamless student journeys with Freshdesk
AWM Electrical delivers its ‘one stop, one solution’ vision with…
Point Group enhances its customer service with Freshdesk
Freshdesk helps Alice deliver on its promise of customer success
Squaretalk achieves 96% first response SLAs with Freshdesk
How Dineout delights over 40 million diners
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