Customer stories
Businesses around the world are engaging employees, connecting with customers, and driving growth with Freshworks
Carrefour
Freshworks’ unified self-service portal simplifies incident management while agent satisfaction and productivity soar
Databricks
Databricks finds success with Freshservice’s AI-powered automation for IT support, then expands to 8 more departments
Blue Nile
With Freshworks helping deliver white-glove service, Blue Nile cut showroom no-show rates by 30%.
Texas A&M
Texas A&M IT scales support for upward of 150,000 visitors with Freshservice
Hinge Health
Freshworks delivers ‘game-changing’ service and support for members dealing with back and joint pain
Habyt
Freshworks analytics helps Habyt’s global teams to track agent productivity, SLA compliance, and CSAT survey results so they can deliver better results
UPenn
Freshservice helps the University of Pennsylvania deliver streamlined financial services to admins, students, and faculty
Decathlon
With Freshworks’ automated ticketing and self-service, the world’s largest sports retailer delights customers, agents, and employees
Customer service
Global brands leverage AI and automation to engage customers and empower teams with all-in-one customer support from Freshworks.
Total Expert
Freddy AI helps resolve customer queries at Total Expert, improves agent productivity, and boosts response quality, leading to a 248% ROI
Thomas Cook
Every core customer support metric improved when support went fully digital with Freshworks.
Woolacombe Bay
Freddy AI helps Woolacombe Bay’s agents feel confident in their customer interactions while improving productivity
Bridgestone
Learn how multichannel support exponentially increased agents’ ability to be responsive.
Hobbycraft
Freshworks omnichannel and AI solutions help agents respond faster and improve productivity
Hinge Health
Freshworks delivers ‘game-changing’ service to Hinge Health and support for members dealing with back and joint pain
IT service
Enterprises worldwide improve service, increase efficiency, and drive employee satisfaction and engagement with Freshworks
Texas A&M
Texas A&M IT scales support for upward of 150,000 visitors with Freshservice
HelloFresh
The world’s leader in DIY meals found a way to cut costs and boost customer satisfaction.
AG Barr
Unleashing the power of bots, the beverage leader resolves half of inquiries without an agent.
Databricks
Databricks finds success with Freshservice’s AI-powered automation for IT support, then expands to 8 more departments
Aramex
Freshworks helped the shipping and logistics giant to resolve IT service tickets 35% faster.
Elsevier
The healthcare analytics leader completed an ITSM overhaul for 7,500 employees in eight weeks.
Customer relationship management
Freshworks helps organizations refocus sales operations, connect with customers, and blow past their numbers
Blue Nile
With Freshworks helping deliver white-glove service, Blue Nile cut showroom no-show rates by 30%.
Kongskilde
Looking for an intuitive, user-friendly CRM, company employees chose Freshworks.
Evans Manufacturing
Freshworks helped boost company revenue 30% in two months and sales activity 225% in eight months.
Lalamove
Asia’s top on-demand delivery service increases sales conversions by 24% with Freshsales and Freshdesk
Synergy
Unifying sales functions with Freshworks led to a 60% spike in monthly recurring revenue.
We are 100% satisfied with Freshsales. I have no doubt that this crucial step towards greater digitization will put us in a much stronger position in a very competitive market.
Now it’s your turn.
You’ve heard their stories. Now find out what you could do with easy-to-use solutions powered by AI.