As per The Future of CX: 2022 report published in 2022, there are 5 major trends that every business needs to cater to in order to meet their customer expectations and enhance the customer journey. Check out how, with the right integrations, you can cater to all these expectations!

In the Spotlight: Trustpilot

Deliver Delight with Freshdesk and Trustpilot Deliver Delight with Freshdesk and Trustpilot

“Think of your customer reviews as a wealth of consumer insights that hold the key to success for your business." - Alex Kornberg

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Adapt to the new 'Want-it-now’ customer culture

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Streamlining data flow for a speedy customer service

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Leveraging AI to influence your search and support strategy

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Offer seamless omnichannel experiences to your customers

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Harnessing social media analytics along with Freshdesk for a smoother CX

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Prioritize messaging and mobile-first conversations

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Setting up text messaging support to drive better customer experience

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Empower your agents for driving customer delight

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Delivering smoother CX through timely multilingual support      

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Automating feedback collection and follow-up for your support team

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Using insights from data analytics to strengthen CX agents’ performance

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Decoding customer reviews for a successful customer support strategy

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