Agents get superpowers, customers get super service
With Freddy AI, customers get fast, personalized service, and teams get landmark levels of productivity. Your AI-enhanced helpdesk has arrived.
Like having a blackbelt in customer service
Imagine having an AI-powered coach to fast-track your success and improve your performance. That’s Freddy Copilot. With Freddy, agents can do their best work all the time.
Agents get 360° support. Issues get 100% solved.
Great customer service begins and ends with people. Freddy AI does the rest: prioritizing and routing customer queries, recognizing customer sentiment, quickly summarizing the situation for agents, and serving up helpful, tone-appropriate responses.
Busy? Yes. Busywork? Not so much.
AI features like Summarizer, Tone Enhancer, and Draft Email Generator help agents meet customer needs faster. No more writing: Just type a few keywords. No more searching: Article Suggester finds the right article. No more surprises: Sentiment Analysis bumps up priority cases.
Get used to saying, ‘Boom, done.’
Saving your admin team from busywork frees them up to improve customer experience and overall performance. Need a new article for your knowledge base? Freddy AI is on it, creating a full article from a few brief bullets. Hours? More like seconds. Freddy even suggests articles to add next.
More capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of AI-boosted features and capabilities.
Unified agent workspace
AI-powered responses, smarter ticketing, easy collaboration—this is scalable support excellence.
Advanced ticketing management
Prioritize, categorize, and assign tickets more efficiently and effectively than ever.
Streamlined admin
Automate repetitive tasks so agents can stay focused on delighting more customers.
Team collaboration
No duplicate efforts. No tasks overlooked. Just easy, efficient collaboration.
Self-service
Help customers help themselves and empower agents with a robust knowledge base.
Analytics and insights
Analyze performance data, create custom reports and dashboards, and easily share results.
Freshdesk integrations
If it’s a tool that cuts complexity, adds efficiency, and speeds up time to value, it’s easy to integrate with Freshworks—in the cloud or on-premise. Go ahead, put an umbrella in your drink.
Explore integrations
Related resources
Leading brands around the world use Freshdesk to streamline their processes and delight more customers. Yours should be next.
Hinge Health drives 85% CSAT with Freshworks
First-response times that used to take hours now happen in minutes thanks to Freddy AI.
Give your team superpowers with Freddy Copilot
Get to know Freddy, the customer service AI helper. Transform agent productivity while improving service.
Retailer sees ‘massive impact’ with Freddy Copilot
With Freddy to summarize tickets and refine tone, South Africa’s Coricraft levels up service.
We should chat
Customers expect you to be everywhere, all the time. That’s why we created Freshdesk Omni with conversational AI chatbots for all your channels.
AI for agents and admins. Try it free.
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