Your goal |
Free Up to 2 agents |
Paid Starting at $15/month |
| Respond to customers faster | ||
| Auto-fill details you need: With dynamic placeholder feature, auto-fill details like customer name, ticket status, or even ticket URL | ||
| Deliver quick replies without error: With shared canned response feature, send pre-written replies to similar queries. Set by admin, can be used by the entire team | ||
| Personalize pre-written emails: With private canned response feature, team members can create their own pre-written replies to similar queries | ||
| Stop duplicate efforts: With agent collision detection feature, skip tickets that a team member is already looking into in real-time | ||
| Capture important information automatically: With contact fields feature, create any extra fields you need to capture all your customer's information | ||
| Branch issues into multiple tickets on the go: With split tickets feature, if your customer responds with a new or an unrelated query on an existing ticket, you can choose to handle it separately | ||
| Resolve issues quicker | ||
| Segregate, track tickets easily: With tags feature, categorize similar issues and problems with a tag | ||
| Support customers across channels: With omni-channel support feature, get full context of the customer and seamlessly respond or switch conversations | ||
| Keep yourself and your customers updated: With email notification feature, keep customers updated, let your team know when a new ticket is assigned or when the deadline to respond is closer | ||
| Perform multiple actions in one click: With scenario automation feature, execute a couple of actions like tagging an issue, increasing its priority, sending it to a new team, and more - all in a single click | ||
| No more repetitive or mundane tasks: With time triggered rules feature, automate or schedule actions by time. Send reminders after 48 hours, close resolved tickets after 12 hours | ||
| Prevent support ticket pile-up | ||
| You don’t have to look at every ticket: With rules that run on ticket creation feature, automatically send tickets to the right team and prioritize based on keywords your customers used | ||
| Save ticket filters that matter: With custom ticket views feature, jump to tickets you work on every day by saving specific filters | ||
| Set clear standards and expectations: With Default SLA policy feature, set a yardstick within which your customers can expect a response or resolution | ||
| React faster to crucial events: With rules that run on ticket updates feature, handle critical events by setting up rules to trigger actions based on events | ||
| Bring all support emails to one place: With multiple support emails feature, add all the email inboxes you need to monitor - support, billing, sales | ||
| Boost your team’s productivity | ||
| Don’t miss out anything: With to-dos feature, add to-do items to a ticket | ||
| Don’t forget anything: With reminders feature, create a to-do and add a reminder against it | ||
| Let customers know you are not available: With business hours feature, customers will know when they can expect a reply. Holidays and weekends? You are sorted | ||
| Filter as you search: With filter search feature, add filters such as tickets, contacts, solutions as you search for something | ||
| Break the monotony: With gamification feature, turn business goals into levels team members can unlock so your team stays motivated | ||
| Grow rapidly on social | ||
| Track everything on social: With basic Facebook and Twitter features, track mentions of your brand, participate in conversations about your brand | ||
| Connect your brand page to helpdesk: With advanced Facebook and Twitter features, connect brand page to helpdesk, convert interactions to tickets, identify posts based on specified conditions | ||
| Leverage self-service | ||
| Help yourself and your customers: With knowledge base feature, document how-tos, FAQs, or anything informative for customers or for internal use | ||
| Next level self-service: With advanced knowledge base features, auto-suggest solutions, reorder and filter articles based on what the customer is looking for | ||
| Seamlessly collaborate within and outside your team | ||
| One view that summarizes it all: With dashboard feature, you and your team get a bird eye's view of what's happening | ||
| Share progress with your team: With private notes feature, share information with your team, keep customers out of the loop | ||
| Forward ticket to external parties: With forward ticket feature, send tickets third parties such as your vendor or freelancer | ||
| Add temporary members: With occasional agents feature, give temporary access to part-time workers, seasonal hires, or other teams | ||
| Easily understand complex data | ||
| Identify peak inflow of tickets: With ticket volume trends report feature, get a visual picture of your overall ticket volume | ||
| Overview of your helpdesk’s performance: With helpdesk in-depth report feature, get a sense of ticket, time and SLA metrics in one glance | ||
Note: This table compares our free and Growth plans. For more advanced needs, check out our Pro and Enterprise plans. Just share some details below and we'll be in touch.
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