Freshdesk vs HappyFox

Function
help desk customer support
AI text summarization
AI text generation
Intelligent routing
Voice support
Self-service
Personalization
3,000+ G2 reviews

Data from G2 as of June 2024.

 

Freshdesk: great support wherever your customers are 

Offer seamless support via email, portals, and your knowledge base with Freshdesk—and unlike Happyfox, give your team a productivity boost with AI. 

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Recommended by leading industry experts

Powering 67,000 businesses worldwide

Don’t get outfoxed by hidden pricing

From local businesses to global corporations, we offer straightforward pricing for the Freshdesk ticketing solution — including our powerful Freddy AI AI capabilities. 

 

Interested in evaluating Freshdesk? Check out our 100% transparent pricing plans

Freshdesk combines best-in-class ticketing, self-service, and reporting.

Free

Get going for free

$0

Up to 2 agents

 

 

€0

Up to 2 agents

 

 

£0

Up to 2 agents

 

 

₹0

Up to 2 agents

 

 

A$0

Up to 2 agents

 

 

  • Integrated ticketing across email and social Convert all email and social inquiries into tickets and track, prioritize, and reply using Freshdesk.
  • Ticket Dispatch Categorize, prioritize, and route tickets to the right teams by creating your own business rules.
  • Knowledge Base Enable customers to help themselves by finding answers on their own.
  • Ticket Trend Report Analyze trends and stay on top of tickets by allocating resources at the right time.
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support

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Growth

Intuitive, industry-leading support for growing businesses

$15

/agent/month, billed annually

$18

/agent/month, billed monthly

€15

/agent/month, billed annually

€18

/agent/month, billed monthly

£12

/agent/month, billed annually

£15

/agent/month, billed monthly

₹999

/agent/month, billed annually

₹1199

/agent/month, billed monthly

A$25

/agent/month, billed annually

A$30

/agent/month, billed monthly

Everything in Free and…

  • Automation Automate follow-ups, escalations, and other tasks using specific time and event-based triggers to perform any action of your choice.
  • Collision Detection Know when another agent is viewing/replying to a ticket to avoid duplicating each other’s effort.
  • 1000+ marketplace apps Get access to 1000+ apps and extend the capabilities of your helpdesk with the Freshworks Marketplace.
  • In-depth helpdesk report
  • SLA management & business hours Set the right expectations with customers and agents on the response and resolution timeframes for every ticket in your helpdesk, and set the right business hours.
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support

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ProPopular

Advanced automation for high performance

$49

/agent/month, billed annually

$59

/agent/month, billed monthly

€49

/agent/month, billed annually

€59

/agent/month, billed monthly

£35

/agent/month, billed annually

£42

/agent/month, billed monthly

₹3599

/agent/month, billed annually

₹4299

/agent/month, billed monthly

A$69

/agent/month, billed annually

A$83

/agent/month, billed monthly

Everything in Growth and…

  • Multiple products Up to 5 products
  • Includes up to 5000 Collaborators Invite external agents and third parties into Freshdesk to help full-time agents resolve complex customer issues.
  • Round-robin routing Automatically assign tickets to all available agents in a group in a circular fashion.
  • Custom Roles Provide or restrict access to your agents at granular levels.
  • Custom objects Create or bring in business-critical data right inside your Freshdesk.
  • Custom Reports and Dashboards Create powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data.
  • Segment customers for personalized support
  • Customer journey Show agents the solution articles that a customer opened before they created a support ticket.
  • Canned forms
  • Manage versions in knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours Set custom Service Level Agreements (SLA) for multiple regions, products and business units to prioritize and deliver by suitable deadlines for each requirement.
  • SLA reminder & escalation
  • Multilingual knowledge base Supports 42 languages.
  • Custom apps Extend your support capabilities by building apps customized for your business.
  • Average handling Time (AHT)
  • Custom Metrics
  • Report Sharing

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Enterprise

Fully featured with bots for enterprise-level support

$79

/agent/month, billed annually

$95

/agent/month, billed monthly

₹5699

/agent/month, billed annually

₹6899

/agent/month, billed monthly

€79

/agent/month, billed annually

€95

/agent/month, billed monthly

£60

/agent/month, billed annually

£72

/agent/month, billed monthly

A$109

/agent/month, billed annually

A$131

/agent/month, billed monthly

Everything in Pro and…

  • Unlimited products
  • Sandbox Create a secure test environment to try new features and settings in Freshdesk without impacting agents or customers.
  • Easily manage agent shifts across time zones
  • Audit log Monitor changes and always stay up-to-date on what’s happening with your helpdesk.
  • Skill-based routing Match tickets to the agent most skilled in handling specific types of issues within the group.
  • Knowledge base approval workflow Track, review, approve, and publish knowledge base articles.
  • Flexible knowledge base hierarchy Categorize articles up to 5 folder levels and scale your knowledge base.
  • IP range restriction Increase helpdesk security by allowing certain IP addresses to access your portal.

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Faster resolution on conversations, tickets, or both.

Growth

For fast growth

$29

/agent/month, billed annually

$35

/agent/month, billed monthly

€29

/agent/month, billed annually

€35

/agent/month, billed monthly

£25

/agent/month, billed annually

£30

/agent/month, billed monthly

₹2299

/agent/month, billed annually

₹2799

/agent/month, billed monthly

A$45

/agent/month, billed annually

A$55

/agent/month, billed monthly

Omnichannel

  • Web widget
  • Messaging channels WhatsApp, Facebook Messenger, Instagram, Apple Business Chat, Google's Business Messenger, LINE
  • Email

Self-Service

  • Customer portal
  • Knowledge base
  • Chatbots

Conversational Engagement

  • Unified agent inbox
  • Conversation switch
  • Proactive support and campaigns

Ticketing

  • Agent collision detection
  • Custom agent status

Administrator Capabilities

  • Collaboration - Threads and tasks
  • Customizable contact, conversation and ticket properties

Contacts and Account Management

  • Customer 360 - Contact events tracking and lifecycle

Dashboard and Analytics

  • APIs - Report extraction, conversations, tickets
  • Reports - Curated and custom
  • Real-time dashboards

Security and Privacy

  • Role-based access control
  • Single Sign On

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ProPopular

For high performance

$69

/agent/month, billed annually

$83

/agent/month, billed monthly

€69

/agent/month, billed annually

€83

/agent/month, billed monthly

£55

/agent/month, billed annually

£66

/agent/month, billed monthly

₹5499

/agent/month, billed annually

₹6599

/agent/month, billed monthly

A$105

/agent/month, billed annually

A$126

/agent/month, billed monthly

Everything in Growth, plus:

Omnichannel

  • Bring your own channel (BYOC)
  • Bring your own telephony (BYOT)

Self-Service

  • Multilingual knowledge base
  • Article versioning
  • Full portal customization
  • Community forums

Conversational Engagement

  • Multilingual conversations

Ticketing

  • Ticket templates
  • Canned forms
  • Dynamic ticket fields (sections)
  • Advanced custom fields

Contacts and Account Management

  • User targeting

Administrator Capabilities

  • Multilingual CSAT
  • Business hours - Global, multiple, group specific
  • Intelliassign - round robin and load balanced
  • Multiple SLA policies
  • Parent-child ticketing
  • Dynamic email notifications
  • Multiple products
  • Collaborators
  • Custom objects

Dashboard and Analytics

  • Team dashboard - Ticket

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Enterprise

For enterprise-grade support

$109

/agent/month, billed annually

$131

/agent/month, billed monthly

€109

/agent/month, billed annually

€131

/agent/month, billed monthly

£89

/agent/month, billed annually

£107

/agent/month, billed monthly

₹8899

/agent/month, billed annually

₹10679

/agent/month, billed monthly

A$165

/agent/month, billed annually

A$198

/agent/month, billed monthly

Everything in Pro, plus:

Self-Service

  • Approval workflow
  • Flexible knowledge base hierarchy

Ticketing

  • Agent shifts
  • Out of office scheduler

Admininstrator Capabilities

  • Sandbox for ticketing
  • Audit Logs
  • Skill Based assignment

Dashboard and Analytics

  • Custom object analytics

Security and Privacy

  • JWT authentication
  • Allowed domains
  • IP Whitelisting/Allowed IPs
  • HIPAA
  • PCI compliance

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