Happyfox vs. Freshdesk—basic ticketing vs. full-featured helpdesk
Happyfox has done a lot for such a small company, and they’re fine for basic ticketing. But what if you need well-tested, advanced features like self-service, searchable articles, and Facebook integration? You’ll want to consider Freshdesk.
And does your support team need a power-up? Happyfox doesn’t have AI—or a free trial.
Try Freshdesk for free
Freshdesk vs HappyFox
Function | Freshdesk | happyfox |
|---|---|---|
AI text summarization | ||
AI text generation | ||
Intelligent routing | ||
Voice support | ||
Self-service | ||
Personalization | ||
3,000+ G2 reviews |
Freshdesk: great support any time, on any channel
To manage growth, Freshdesk lets you offer seamless support via email, portals, social, or your knowledge base. And unlike Happyfox, you can help customers, resolve tickets, and augment your team, with AI agents you can launch in minutes.
Recommended by leading industry experts
Powering 68,000+ businesses worldwide
We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.
We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.
We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs.
Freshdesk combines best-in-class ticketing, self-service, and reporting.
Products
Freshdesk
Free
Shared inbox, team collaboration via threads, and an integrated knowledge base for seamless and efficient customer service
Free forever up to 2 agents
Free trialIntegrated ticketing across email and social
Ticket Dispatch
Knowledge Base
Ticket Trend Report
Out-of-the-box analytics and reporting
Choose your data center location
Team collaboration
24x7 email support
Growth
Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management
/agent/month, billed annually
Free trialEverything in Free and...
Automation
Collision Detection
1000+ marketplace apps
In-depth helpdesk report
SLA management & business hours
Custom Email Server
Custom Ticket Views
Custom ticket fields & status
Custom SSL
Easily track time spent by agents on tickets
24x5 phone support
Pro
Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms
/agent/month, billed annually
Free trialEverything in Growth and...
Multiple products
Includes up to 5000 Collaborators
Round-robin routing
Custom Roles
Custom objects
Custom Reports and Dashboards
Segment customers for personalized support
Customer journey
Canned forms
Manage versions in knowledge base
Community forums
Extendable API Limits
CSAT surveys & reports
Multiple SLA policies & business hours
SLA reminder & escalation
Multilingual knowledge base
Custom apps
Average handling Time (AHT)
Custom Metrics
Report Sharing
Enterprise
Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more
/agent/month, billed annually
Free trialEverything in Pro and...
Unlimited products
Sandbox
Easily manage agent shifts across time zones
Audit log
Skill-based routing
Knowledge base approval workflow
Flexible knowledge base hierarchy
IP range restriction
Sign up for Freshdesk today
14-day free trial. No credit card required. No strings attached.