The #1 Guide To Customer Experience Conferences in 2022
With customer experience becoming more important than ever, interactive customer experience conferences are the need of the hour. Whether it’s a virtual experience, in-person event or a hybrid summit, companies are reimagining customer journeys to reduce friction, accelerating the shift to digital channels, and providing for new safety requirements. [1]
With the ongoing global crisis, many organizers have switched to hybrid and virtual conferences. We’ve even included those for you to attend to from the safety of your home.
Top 13 Customer Experience Conferences to attend in 2022
Here’s a list of the top customer experience conferences you must attend in 2022. We have provided a detailed view of every event and arranged them chronologically to make it easy for you to pick and add to your calendar.
#1 Oracle Advertising and CX Virtual Summit: Deliver Service That Meets the Moment
Date: January 27, 2022
Edition | Location: Virtual
Detail: The CX Virtual Summit focuses on creating digital-first customer experiences while reducing service costs. Learn the nuances of digital experience and enable your customer service teams to deliver on your brand promise, across digital, self-service, and assisted channels.
Must-attend for: C-level executives, Contact Center Executives, CX practitioners, CX Decision-makers
Expert Speakers: Annette Franz, Founder & CEO of CX Journey | Johnny Barton, Head of Journey, Experience, and Strategic Solutions at Turning Point
#2 CX Connect 2022
Date: March 15-17, 2022
Edition | Location: Virtual
Detail: CX Connect 2022 is a 3-day virtual event where renowned experts in customer experience will present in-depth case studies around customer loyalty, host webinars to share customer success stories, and dive deeper into expert recommendations on the factors affecting customer experience today.
Must-attend for: Product Developers, Executives and Managers of CX, CRM, and Customer Service, Leaders in Technology and Research
Expert Speakers: Anthony Scodary Co-Founder and Co-Head of Engineering at Gridspace | Mark Smith, VP of Digital Engagement Solutions at CSG | Gabe Larsen, VP of Marketing at Kustomer, Meta
#3 CCW 2022
Date: March 21-24, 2022
Edition | Location: Hybrid | Berlin
Detail: The International Conference and Trade Show for innovative customer dialogue is a 4-day program with interactive lecture formats. Master the art of building personalized customer service during the pandemic, learn how to strengthen customer relationships in the digital transformation era, and delight your customers with effortless omnichannel customer service. Choose to visit the exhibition- see AI come to life, visit a contact center in action or attend live workshops from industry leaders.
Must-attend for: CX Practitioners, Customer Service Heads, Executives of Customer-Centric domains, Senior UX Leaders
Expert Speakers: Jens Leucke, Head of Sales (DACH region) at Freshworks | Elisabeth Feistritzer, Head of Customer Happiness Team at Adidas Runtastic
#4 Digital Customer Experience Summit 2022
Date: March 29-30, 2022
Edition | Location: Virtual
Detail: The 8th Annual Digital Customer Experience Summit will be attended by VPs, Directors and CXOs from North America’s most customer-centric brands. Over the course of the two-day CX event, collaborate with digital CX innovators from leading organizations and cultivate relationships with key influencers and thought leaders. Join expert sessions and learn how to hone the digital experience across the various touchpoints for a seamless customer journey.
Must-attend for: CX decision-makers, Executive Board
Noted Speakers in Previous Edition: Rick Parish, VP & Principal Analyst at Forrester | Colin Crowley, VP Customer Experience at Freshly
#5 World CX Summit 2022
Date: April 27, 2022
Edition | Location: In-person | Mumbai
Detail: The Indian edition of the World CX Summit will gather pre-qualified CX leaders all under one roof to discuss how the latest CX technologies and customer insights can be combined to transform CX with a new approach. Participate in panel discussions, product showcases, presentations, use-case studies and educational sessions by global technology providers and learn how to enable businesses and organizations to adopt robust CX strategies and optimize customer journeys.
Must-attend for: CX decision-makers, Technology Heads, Executive Board, Head of Analytics, Marketing Executives, Entrepreneurs
Expert Speakers: Dharmarajan K, Chief Business Officer at Tata Cliq | Neeraj Lal, COO at Apollo Hospitals | Rekha Nair, Chief Customer Experience and Quality Officer at Adani Airport Holdings Ltd. | Varkey Joseph, Head of Customer Experience at Raymond Limited
#6 Global CX Summit 2022
Date: May 28, 2022
Edition | Location: Virtual
Detail: With a data-driven agenda and focus on customer success, the Global CX Summit will dive deeper into discussions around building a winning customer support team, driving customer journey transformation, adopting a CX Model for contact-less commerce, and paving the way for superior CX with the right tech portfolio.
Participate in breakout sessions to explore new ideas around emerging tech, disruptive innovation, and digital transformation. Interact with a diverse group of industry leaders to discuss case studies that talk about customer experience for the 24/7 digital customer.
Must-attend for: CX decision-makers, Customer Service Heads, Technology Heads, Executive Board, Head of Product Development
Noted Speakers in Previous Edition: Sathish Krishnan, Head CRM at GoIbibo | Sanjay Singhal, COO at ITC Limited | Ankit Goenka, Head of CX at Bajaj Allianz General Insurance
#7 Interactive Customer Experience Summit
Date: June 1-3, 2022
Edition | Location: Hybrid | Columbus
Detail: Organized by the ICX Association, this online event focuses on new CX strategies and their integration with emerging technologies to help you elevate your customer experience. Witness technology in action with the ICX virtual tour and redesign your digital transformation strategy with insights from AI and ML experts. Don’t forget to check out the ICX Discovery Zone for a hands-on demonstration of innovative customer experience management platforms, customer engagement software demos, curated by the event sponsors.
Must-attend for: CX decision-makers in B2C space, Entrepreneurs, Government agencies
Expert Speakers: Andrew Laudato, EVP & COO at The Vitamin Shoppe | Christina Pletnewski, VP of Customer Experience at Safelite Group
#8 CX North America by Forrester
Date: June 7-9, 2022
Edition | Location: Hybrid | Columbus
Detail: This CX conference has been brought to you by Forrester experts, sponsors, and industry leaders from across CX, Marketing, and Digital domains. Participate in panel discussions, fireside chats, and analyst presentations to learn more about the new consumer and the impact of the pandemic on the CX index. Connect with your peers to exchange valuable insights around customer expectations and actionable advice about redefining customer relationships in 2022.
Must-attend for: CX Executives, Marketing Executives from the B2C space
Expert Speakers: Melissa Parrish, VP, Group Director at Forrester | Srividya Sridharan, VP, Senior Research Director at Forrester | Daniel Hong, VP, Research Director at Forrester
#9 Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange
Date: July 18-20, 2022
Edition | Location: Hybrid | Minneapolis
Detail: Connect with CX professionals during this interactive virtual event and make use of the latest tools and insights to execute your digital-first CX strategy. Get tips and tricks to improve customer satisfaction rates, reduce customer churn and generate more demand. Share and learn best practices, experience real-time demonstrations, and expand your network.
Must-attend for: C-level executives, CX Decision-Makers, Head of Technology, Head of Product
Expert Speakers: Mike Lavigne, Director, Head of Experience Strategy & Design at Nissan Motor Corporation | Mark Turi, Managing Client Partner, Customer Experience Practice at Verizon
#10 Next Generation Customer Experience Conference
Date: July 19-20, 2022
Edition | Location: Hybrid | Boston
Detail: NGCX Conference is a hybrid event that brings together customer experience innovators from retail, finance, healthcare, hospitality, and B2B. Learn from case studies delivered by senior leaders in CX and UX, leverage cross-industry benchmarking, benefit from real-time customer-centric insights, and indulge in expos showcased by select exhibitors. It doesn’t matter if you have just begun or reigned in the industry for years, this next-gen experience is a must-attend for every customer-obsessed brand.
Must-attend for: CX Executives, Senior UX Leaders, Executives of Marketing/ Operations
Noted Speakers in Previous Edition: Scott Chilson, VP- Global Customer Experience at Johnson and Johnson | Frank Tomei, Senior Director-CX at Adobe
#11 Customer Engagement Summit 2022
Date: November 15, 2022
Edition | Location: In-person | London
Detail: Register for the Summit that focuses on the overarching theme of ‘The Only Constant is Change: The Role of Human Experience and Technology in Transforming CX’. Explore the role of human experience in technology as CX becomes increasingly driven by holistic, predictive and precise data solutions. With a diverse range of topics for discussion, examine how data and analytics are integral to the CX programmes of the future.
Must-attend for: CX Executives, CX decision-makers, Technology Heads, C-level Executives, Leaders in Technology and Research
Noted Speakers in Previous Edition: Jessica Percival, Research Analyst at Twitter UK | Becky Nadis, Director of Customer Experience | Manas Bharadwaj, Head of Customer Success at Microsoft | Roman Nedielka, Director of Customer Experience and Innovation at PwC
#12 Customer Experience Asia Week 2022
Date: November 21-24, 2022
Edition | Location: Hybrid | Columbus
Detail: Join the CX Asia Week 2022 to celebrate the success of CX transformation strategies. Attend sessions by industry leaders and debate about the most critical challenges that stand in the way of delivering a seamless digital experience for your app users. Learn about how the voice of the customer has shaped the new digital economy and get recommendations to optimize your customer journey across various digital touchpoints.
Must-attend for: CX leaders, UX Designers, Product Developers, Technology Heads, Chief Customer Officer, Head of Marketing/ Operations
Noted Speakers in Previous Edition: Darren How, Head of Customer Communications and Experience at Singapore Pools | Lukas Carruthers, Head of Innovation and Strategy (APJC), Webex Customer Experience Practice at Cisco
#13 Call and Contact Centre Expo
Date: November 22-23, 2022
Edition | Location: In-person | London
Detail: Attend the Call & Contact Centre Expo to learn about the latest technological advancements for call and contact centre professionals and the most effective strategies for those responsible for engaging with customers in IT, HR, marketing and operations domain.
Join 150+ exhibitors and discover the latest trends shaping the future of call and contact centres. You can even choose to participate in 80+ expert seminars, panel debates, and live demos of the latest technology as showcased by industry leaders.
Must-attend for: CX leaders, UX Designers, Chief Customer Officer, Customer Engagement Professionals, Head of Innovation and Strategy
Noted Speakers in Previous Edition: Brian Atkinson, AVP and GM EMEA at Five9 | Deborah Woods, Contact Centre Manager at Costa Express | Matt Stevens, Chrome Enterprise Lead at Google | Phil Anderson, Director at The Forum
Significance of Customer Experience Conferences in 2022
According to McKinsey US COVID-19 Digital Sentiment Survey, approximately 75% of people using digital channels for the first time indicate that they will continue to use them when things return to “normal.” [2] Hence, it is imperative for companies to attend industry events and keep updated on the latest trends, capabilities and technologies with regard to digital channels of communication.
As an organization, you can organize customer experience conferences and deploy them in your lead generation strategy. In addition to ensuring a low cost of production for the entire conference or trade show, all you need is a customer-centric agenda. What follows is a treasure trove of attendee/customer recordings, presenting you with new opportunities for building new products and updating your solutions based on customer interactions.
We’d love to know about your experience at these customer experience conferences. Do let us know in the comment section below.
Originally published on Jan 7, 2021. Updated on April 6, 2022.
