Execute multiple tasks in one click

Perform routine sets of multiple actions you usually execute manually on tickets, in a single click by saving Scenarios.

Helpdesk Automations in Freshdesk Helpdesk Automations in Freshdesk

Save replies to common questions

Create pre-set answers with placeholders to respond to repetitive questions faster without compromising on that personal touch in your support.

Canned responses in Freshdesk Canned responses in Freshdesk

Create ticket templates for fast work

Save time on creating tickets by creating templates with the right form fields for different types of issues and pre-filling them with basic information.

Ticket Templates in a Helpdesk Ticket Templates in a Helpdesk

 Give agent productivity a boost

Keyboard shortcuts

Use keyboard shortcuts to easily navigate around the portal, as well as assign, close and delete tickets for faster work.

Bulk actions

Use bulk actions to assign, send replies, change ticket properties and add tags on multiple tickets in a single click.

Custom views

Filter out the tickets you want to work on and save applied filters as a custom view which can be loaded again at any time.