KNOWLEDGE BASE

Identify and bridge the knowledge gap effortlessly

Help your customers find answers to their problems at their convenience.

Start free trial Get a demo

Create, collaborate, and promote your content with ease

Source content from your teamPublish easily consumable contentCreate for maximum visibilityCreate for a global audience

Source content from your team

Convert agent responses to solution articles with only a few clicks.

Monitor and manage your content efficiently

Get from Point A to B fasterManage multi-product contentSave time with bulk actionsAnalyze and improve faster

Get from Point A to B faster

All new two-pane view to access relevant categories, folders, and articles with fewer clicks.

Recent updates

Article versioning

Track how your content has evolved and restore the best version at any time.

Approval workflow

Review content within the knowledge base and get instant updates about the article status.

How can a Knowledge Base help my business?

Reduce the questions coming in

With answers available upfront via a knowledge base, your customers will solve problems themselves reducing the number of tickets you have to answer.

Increase Agent Efficiency

The best knowledge-base is comprehensive enough to handle all the easy repetitive questions so your agents can focus more on solving the tough problems.

Shorten customer wait times

Instead of waiting for an agent's answer, a good self-service portal ensures customers are deflected to the right solutions when they ask a question.

Start making use of a Knowledge Base today!

Start free trial Get a demo