Track time spent by agents on tickets
Measure the amount of time you spend in customer support and invoice customers directly from the helpdesk.
Sign up for freeTransparent and systematic billing
Share timesheets for billing cycles with customers for transparent transactions. Agents can log time, add notes and mark which time entries are billable for smooth function.
Easy tracking with auto-start/stop clock
Keep track of time spent on each task or ticket without losing focus on your work by using the start/stop clock in your helpdesk and minimizing effort.
Time log reports for analyzing trends
Compare billable and non-billable work done by each agent through reports and analyze time spent serving different customers by generating entire time logs for clients.
Convenient integrations with payment solutions
Choose from the range of popular invoicing applications integrated with Freshdesk to charge for support hours right from within the helpdesk.
Track more than just time
Agent availability widget
Ticket lifecycle report
Custom reports
Try the best AI driven ticketing solution
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