Declutter your help desk, manage your growth.

Resolve faster and delight quicker with Freshdesk, the only helpdesk software you need. With intelligent ticket routing and easy collaboration, your team can focus on the right things, be more productive, and deliver great service as you grow.

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TRUSTED BY 68,000+ BUSINESSES WORLDWIDE

Engage in customer conversations — anytime, anywhere

Offer real-time assistance remotelyAutomate routine workflowsDeflect common customer questionsGather insights effortlessly

Offer real-time assistance remotely

Manage conversations across email, chat, phone, web, and social media on your helpdesk from wherever you are - all you need is a laptop or a cellphone.

Freshdesk combines best-in-class ticketing, self-service, and reporting.

Products

Freshdesk

    Free

    Shared inbox, team collaboration via threads, and an integrated knowledge base for seamless and efficient customer service

    $0

    Free forever up to 2 agents

    Free trial

    • Integrated ticketing across email and social

    • Ticket Dispatch

    • Knowledge Base

    • Ticket Trend Report

    • Out-of-the-box analytics and reporting

    • Choose your data center location

    • Team collaboration

    • 24x7 email support

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    Growth

    Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management

    $15

    /agent/month, billed annually

    Free trial

    Everything in Free and...

    • Automation

    • Collision Detection

    • 1000+ marketplace apps

    • In-depth helpdesk report

    • SLA management & business hours

    • Custom Email Server

    • Custom Ticket Views

    • Custom ticket fields & status

    • Custom SSL

    • Easily track time spent by agents on tickets

    • 24x5 phone support

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    Pro

    Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms

    $49

    /agent/month, billed annually

    Free trial

    Everything in Growth and...

    • Multiple products

    • Includes up to 5000 Collaborators

    • Round-robin routing

    • Custom Roles

    • Custom objects

    • Custom Reports and Dashboards

    • Segment customers for personalized support

    • Customer journey

    • Canned forms

    • Manage versions in knowledge base

    • Community forums

    • Extendable API Limits

    • CSAT surveys & reports

    • Multiple SLA policies & business hours

    • SLA reminder & escalation

    • Multilingual knowledge base

    • Custom apps

    • Average handling Time (AHT)

    • Custom Metrics

    • Report Sharing

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    Enterprise

    Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more

    $79

    /agent/month, billed annually

    Free trial

    Everything in Pro and...

    • Unlimited products

    • Sandbox

    • Easily manage agent shifts across time zones

    • Audit log

    • Skill-based routing

    • Knowledge base approval workflow

    • Flexible knowledge base hierarchy

    • IP range restriction

    Show more features

    Why choose Freshdesk?

    Get started in minutes

    Start supporting your customers in no time without requiring an expensive onboarding plan or excessive hand-holding.

    Keep your team on the same page

    Enable 1:1 or group discussions and collaborate within your team or across other teams from within Freshdesk.

    Increase your capabilities

    Boost your support strategy by integrating with 650+ apps on the Marketplace and resolve tickets more efficiently.

    Recommended by leading industry experts

    Why our customers love us

    We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.

    Vaughan PotterHead of Customer Services
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    We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

    Charles CooperDirector, Technology Support Services
    Read full case study

    We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs.

    Matthijs LokMarketing Manager Online

    Sign up for Freshdesk today

    14-day free trial. No credit card required. No strings attached.

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