Declutter your help desk, manage your growth.

Resolve faster and delight quicker with Freshdesk, the only helpdesk software you need. With intelligent ticket routing and easy collaboration, your team can focus on the right things, be more productive, and deliver great service as you grow.

TRUSTED BY 72,000+ BUSINESSES WORLDWIDE

Engage in customer conversations — anytime, anywhere

Offer real-time assistance remotelyAutomate routine workflowsDeflect common customer questionsGather insights effortlessly

Offer real-time assistance remotely

Manage conversations across email, chat, phone, web, and social media on your helpdesk from wherever you are - all you need is a laptop or a cellphone.

Freshdesk combines best-in-class ticketing, self-service, and reporting.

Products

Freshdesk

	Pro Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms $49/agent/month, billed annually Try it free	Pro + AI Copilot Bundle Get all the benefits of the Pro plan and the Freddy AI Copilot add-on bundled together $78/agent/month, billed annually Try it free	Enterprise Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more $79/agent/month, billed annually Try it free
Help desk and Ticketing
Ticketing
Shared inbox
Threads and tasks
Customer portal
Multilingual conversations
Collaborators	5,000 collaborators included	5,000 collaborators included	5,000 collaborators included
Boost your results with Freddy AI
Freddy AI Agent	First 500 sessions included. $100 per 1,000 sessions.	First 500 sessions included. $100 per 1,000 sessions.	First 500 sessions included. $100 per 1,000 sessions.
Freddy AI Copilot	$29/agent/month billed annually	Included	$29/agent/month billed annually
Freddy AI Insights (Beta)	Requires Freddy AI Copilot	Included	Requires Freddy AI Copilot
Analytics and Insights
Self Service
Routing and SLA
Administration and Security
Extend the power of Freshdesk

Free plan

$0 for up to two agents

Designed for small teams of up to two users. The plan includes all of the basics, such as ticketing, knowledge base, and pre-built reports, to increase agent productivity and support customers efficiently.

No credit card required. 24x5 support.

Why choose Freshdesk?

Get started in minutes

Start supporting your customers in no time without requiring an expensive onboarding plan or excessive hand-holding.

Keep your team on the same page

Enable 1:1 or group discussions and collaborate within your team or across other teams from within Freshdesk.

Increase your capabilities

Boost your support strategy by integrating with 650+ apps on the Marketplace and resolve tickets more efficiently.

Recommended by leading industry experts

Why our customers love us

We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.

Vaughan PotterHead of Customer Services

Read full case study

We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

Charles CooperDirector, Technology Support Services

Read full case study

We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs.

Matthijs LokMarketing Manager Online

Sign up for Freshdesk today

14-day free trial. No credit card required. No strings attached.

Start your free trial