Stay connected with your customers using an intuitive helpdesk system

    • Be where your customers are
    • Automate routine workflows
    • Provide customer service remotely

    Try Freshdesk for free

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    Data center location:

    TRUSTED BY 68,000+ BUSINESSES WORLDWIDE

    Everything you need to provide seamless customer service

    Delight customers effortlessly

    Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.

    Make every agent a customer champion

    Give agents more context and automation to proactively understand customer needs and offer the next-best-action.

    Skyrocket the speed of service

    Resolve customer queries faster with AI-powered chatbots, advanced workflow automation, and custom reporting.

    Interested in evaluating Freshdesk?

    Freshdesk combines best-in-class ticketing, self-service, and reporting.

    Products

    Freshdesk

      Free

      Shared inbox, team collaboration via threads, and an integrated knowledge base for seamless and efficient customer service

      $0

      Free forever up to 2 agents

      Free trial

      • Integrated ticketing across email and social

      • Ticket Dispatch

      • Knowledge Base

      • Ticket Trend Report

      • Out-of-the-box analytics and reporting

      • Choose your data center location

      • Team collaboration

      • 24x7 email support

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      Growth

      Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management

      $15

      /agent/month, billed annually

      Free trial

      Everything in Free and...

      • Automation

      • Collision Detection

      • 1000+ marketplace apps

      • In-depth helpdesk report

      • SLA management & business hours

      • Custom Email Server

      • Custom Ticket Views

      • Custom ticket fields & status

      • Custom SSL

      • Easily track time spent by agents on tickets

      • 24x5 phone support

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      Pro

      Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms

      $49

      /agent/month, billed annually

      Free trial

      Everything in Growth and...

      • Multiple products

      • Includes up to 5000 Collaborators

      • Round-robin routing

      • Custom Roles

      • Custom objects

      • Custom Reports and Dashboards

      • Segment customers for personalized support

      • Customer journey

      • Canned forms

      • Manage versions in knowledge base

      • Community forums

      • Extendable API Limits

      • CSAT surveys & reports

      • Multiple SLA policies & business hours

      • SLA reminder & escalation

      • Multilingual knowledge base

      • Custom apps

      • Average handling Time (AHT)

      • Custom Metrics

      • Report Sharing

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      Enterprise

      Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more

      $79

      /agent/month, billed annually

      Free trial

      Everything in Pro and...

      • Unlimited products

      • Sandbox

      • Easily manage agent shifts across time zones

      • Audit log

      • Skill-based routing

      • Knowledge base approval workflow

      • Flexible knowledge base hierarchy

      • IP range restriction

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      Why choose Freshdesk?

      Keep your team on the same page

      Enable 1:1 or group discussions and collaborate within your team or across other teams from within Freshdesk.

      Keep your team on the same page

      Enable 1:1 or group discussions and collaborate within your team or across other teams from within Freshdesk.

      Increase your capabilities

      Boost your support strategy by integrating with 650+ apps on the Marketplace and resolve tickets more efficiently.

      Recommended by leading industry experts

      Why our customers love us

      Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.

      Robert EverettDirector of IT

      We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

      Charles CooperDirector, Technology Support Services

      Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.

      Paul SchwartzBusiness Applications Coordinator

      The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.

      Tyler NaceEngineering and Design Services Manager

      Sign up for Freshdesk today

      14-day free trial. No credit card required. No strings attached.

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