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Streamline shipping, improve supply chain visibility, and handle vendors from one place. Deliver effortless logistics customer service with Freshdesk Omnichannel.
Effective customer service is vital to ensure a seamless logistics experience. Therefore, your customer service representatives should be empowered to deliver quality customer care quickly. Here’s how deploying the right customer service software can act as a differentiator for your logistics company.
Working with multiple internal teams and outsourcing delivery partners and third-party logistics providers can be tedious for your customer support team. Here’s how you can seamlessly collaborate and make conversations quick and contextual.
Customers don't like to be kept on hold for basic queries. Implement a field service management software and empower customers to have complete visibility of their shipment, and receive status updates for their service requests. This in turn minimizes agent workload, allowing them to focus on complex queries and meet KPI standards.
Approximately 90% of the transportation and logistics industry places a high emphasis on data and analytics for supply chain success over the next five years. That's why it has become increasingly important to keep track of your customer service metrics using Freshdesk reports and analytics.
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