Why do Managed Service Providers need a unified help desk?
In an era of cloud-based solutions and growing business automation, close to 55% of businesses engage Managed Service Providers(MSPs) to transform their companies digitally. The rapid growth in the MSP sector also indicates the need for specialized teams to handle the IT support operations of businesses spanning different industries. Segmenting your client base and being available across multiple channels to resolve their problems gives you a competitive edge in the booming MSP landscape.