Deliver out-of-the-box customer support with Freshdesk
Enable your customers to reach you through multiple ways, resolve queries at lightning speed with AI Agents, and empower your support agents with incredible integrations.
Top customer support challenges in the retail and e-commerce industry
Lack of context
Delayed first response rate
Lack of personalization
Holiday ticket surge
Freshdesk: Your partner in bagging customer loyalty
Offer support across multiple channels
Whether email, chat, phone, or social media, Freshdesk ensures you connect with your customers seamlessly.
With our unified view, agents have instant access to all past conversations across channels, providing the context needed to resolve issues swiftly.
Say goodbye to repetition and hello to exceptional support—every time, on every platform.
Fasten resolutions with AI Agents
Boost your resolution times without expanding your team.
Solve common queries without any human agent requirements with Freddy AI Agent.
Freddy can refer to your past tickets, conversations, and knowledge base and learn from them to solve queries quickly and efficiently.
Personalize your support for every customer
Effortlessly deliver tailored support and foster lifelong customer relationships.
With unified customer records, agents know all past orders, address changes, and return requests of a customer, allowing for quick personalization of responses.
With Freddy AI Copilot as their helpful assistant, agents receive response suggestions and can easily adjust the tone with a single click.
"We were lucky to be part of the beta trial for Freddy AI. It was fantastic to have that opportunity and to see the power of what it can do. It was truly a game-changer for the team."
Business Challenge
Existing tools couldn’t sustain top-tier customer service.
Inconsistent logging of interactions.
Missed inquiries and conflicting responses.
Business Outcome
Omnichannel support enabled seamless service across all channels.
Neo Platform ensured scalable, robust cloud operations.
Fastest first response rate, year-round
Deliver the fastest first response to your customers, regardless of ticket volume, with Freshdesk.
Utilize ticket routing, workflow automation, and an extensive knowledge base for quick agent assignments, auto resolutions, and self-service options.
Configure seasonal routing and automation to ensure smooth support flow at all times.
Unlock powerful integrations
Connect your support desk with your retail partners and enjoy seamless data transfer.
Enable agents to access all order, tracking, return, and refund information in one place, minimizing time spent on data gathering while allowing them to focus on effectively resolving customer queries.
Why Freshdesk for your customer support?
Gain in-depth insights
Access insights into ticket volume, customer query trends, and agent performance to improve your customer support experience proactively.
Hassle-free support management
With Freshdesk, manage rising ticket volumes and new support channels without the need for new vendors or major infrastructure changes.
Enable easy team collaboration
Use Freshdesk’s threads, tags, tasks, and more to streamline collaboration across support, sales, inventory, and finance for quick resolutions.
Reimagine retail support with Freshdesk
14-day free trial. No credit card required. Zero commitment.