Make customer support your differentiator
Transform your customer support with advanced AI capabilities tailored for the software industry. Champion self-service, improve resolution rates, and reduce customer churn with in-depth analytics.
Top customer support challenges in the software industry
Poor product adoption
High customer support volume
Limited self-service options
Response time delays
* Source: (TSIA, 2024) | Full view (2024) | (Gartner, 2024) | (Khoros, 2024)
Freshdesk: Tailored for software customer service excellence
Power up self-service with AI Agents
Empower your users to help themselves.
With Freddy AI Agents, your users no longer have to wait for an agent or swim through a sea of articles to get an answer.
AI Agent will handle the issue, troubleshoot it, and suggest the right solution from your knowledge base, all in a few seconds.
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Boost agent productivity
Empower your agents to be productive by relieving them of simple how-to queries.
Canned responses and Freddy AI Agent auto-suggestions will handle repetitive how-to support requests. Your agents can focus on solving complex tickets without distractions.
“Freshworks has been a game-changer for my business! Our support operations are now streamlined and we’re able to provide a consistent experience to our customers across different channels, which is crucial as a Managed Service Provider (MSP).”
Business Challenge
High volume of tickets
Longer response time
Business Outcome
Twice as many tickets resolved daily
First response time cut by 75%
Drive data-backed decision-making
Freshdesk Analytics provides detailed reports on agent performance, ticket trends, and recurring issues. Freddy AI Insights proactively delivers these insights to admins to help resolve issues at the root, like product adoption gaps.
This powerful combination of analytics and AI-driven insights supports data-driven decision-making for continuous improvement.
Enhance cross-functional collaboration for quicker resolutions
Empower teams to resolve tickets efficiently through seamless collaboration.
Agents can use threads to have side conversations with internal teams, tags to loop in relevant experts, and AI-generated ticket summaries for quick insights, leading to faster resolutions.
Get 360° customer view for maximum agent efficiency
Empower your agents to solve queries faster with 100% context.
Unified Customer Records gives agents instant access to all past queries to make informed calls on their tickets. Ticket merging enables agents to solve and close multiple tickets simultaneously.
Why Freshdesk for your customer support?
Seamless data transfer
Integrate Freshdesk with your CRM, Jira, Calendar, and email tools for quick data sharing that allows contextual resolutions.
Proactive customer communication
Automated notifications ensure clear, proactive communication on maintenance, new releases, and potential issues.
Enhanced agent communication
Freddy AI Co-pilot improves agent communication with tone enhancement, response suggestions, auto-summaries, and post-interaction feedback.
Streamline software support effortlessly
14-day free trial. No credit card required. Zero commitment.