Make every trip memorable with exceptional customer support
Whether it’s booking-related inquiries or last-minute itinerary changes—offer fast, personalized, and proactive support from the comfort of a single interface.
Ready to go with Freshdesk?
With IntelliAssign, we can make sure that no advisor is overloaded. They're really appreciative of that because we don't want advisor burnout. We want them to be able to give time and attention to each and every customer.
Freshworks enables our agents to provide more contextual and personalized assistance.
Be where your guests are
Your guests are on the move. Make it easy for them to seek help - from your mobile app, on the phone or on Facebook Messenger and Whatsapp. Unify all customer communications onto a single platform.
Integrate phone, live-chat, email, social, FB Messenger, Whatsapp and more.
Use context and booking history to have relevant, personal conversations.
Respond to queries faster with omnichannel queue management.
Inspire loyalty with contextual engagement
Customers across all industries hate having to repeat themselves. Equip your team with customer context and booking history to have delightful conversations and drive repeat business.
Access customer profiles, booking history, and past conversations.
Use customer data to prioritize queues and have contextual conversations.
Resolve issues faster with the information at your fingertips.
Optimize customer context by integrating with your business applications.
Our relationship with Freshworks is a partnership. This has allowed a seamless transition from our previous software, which was offering no business benefits.
AI-powered travel agents
Don’t put your customers on hold. Deliver instant responses with AI and chatbots and make your customer service more efficient by automating routine queries.
Reduce ticket volumes by automating routine queries.
Provide 24/7 support for instant responses with chatbots.
Escalate complex queries from bots to live-agents.
Identify purchase intent and convert service enquiries into leads.
Make customer service a team sport
Good service involves multiple teams and departments. Bring your customer service, operations, finance, and other teams on one platform to deliver speedy responses to your customers.
Resolve queries faster with contextual collaboration.
Share tasks across teams for increased efficiency.
Bring third-party members into conversations.
Freshworks is agile and flexible like us. I’m very happy with the decision we made to select Freshworks.
Use data to improve the guest experience
You are in the business of experience. Your service needs continuous improvement to stay ahead of the competition. Unlock the power of customer feedback to find insights and improve your services.
Forecast volumes and spot trends to improve customer experience.
Use real-time team dashboards to stay on top of your daily operations.
Gather customer feedback to improve the guest experience.
Recommended by leading industry experts
Why choose Freshdesk?
Lower total cost of ownership
Easy implementation
1000+ Industry integrations
Security you can trust
Make customer service your competitive advantage
See how the Freshworks Customer Service Platform helps you deliver customer delight at scale.
FAQs on travel help desk software
What software is used by travel agents?
Travel agents mostly use a travel management system (TMS) that helps them manage and monitor bookings, pricings, and traveler analytics. OTA agents may also use customer relationship management (CRM) software, booking and accounting software tools, and help desk ticketing systems.
A help desk software allows travel agents to organize, manage, and track traveler inquiries from a single view.
What are some best ticketing tools available for travel companies?
Various ticketing tools such as Freshdesk, HappyFox, Zoho Desk, and Helpscout offer a wide range of ticket management features for travel companies. Freshdesk has assisted several travel and hospitality companies—both enterprises and small businesses—in crafting delightful and memorable customer service experiences.
What can businesses do with a travel customer service software like Freshdesk?
With Freshdesk, travel brands can unify customer inquiries across multiple digital channels onto a single screen. Robust ticketing capabilities, including automated ticket routing, SLA management, and monitoring of help desk metrics, make it easy for travel agents to service requests quickly. Businesses can also host a branded self-service portal and AI-driven bots to reduce agent workload and promote customer self-help.
