How to set up Google Analytics for your Freshdesk support portal
Step 1: Open your Google Analytics account and click on ‘Create Property’ in the Admin section. Under the website name and URL, enter the name and URL of your Freshdesk support portal.
Step 2: You’ll be taken to a new page that has your Google Analytics Tracking ID beginning with ‘UA’. Copy the tracking ID.
Step 3: Now log into your Freshdesk Support Portal as Admin and add the Google Analytics App from the ‘Get more Apps’ section. Paste the Google Analytics Tracking ID you copied in the previous step and click ‘Enable’. Voila! Your Freshdesk support portal stats will start populating in your Google Analytics account in a few hours.