Extend Freshdesk Analytics capabilities with GoodData integration
Access critical insights to improve your overall support metrics
Get all reporting functionalities in a single page, create reports from the ground up by dragging and dropping the required widgets. Get advanced drill-downs without having to navigate back and forth between multiple widgets to get insights.
Use advanced statistical metrics to understand your support quality. Get access to enhanced forecast business reports to predict key levers of support quality. Benchmark performances and compare data to understand agent performance.
Get quick and accurate insights and get scheduled reports to understand your support metrics. Export raw data in different formats as needed to make data-driven decisions.
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