More delight with self-resolutions
Freshdesk’s Knowledge Base is a centralized, multilingual repository for support articles that help increase self-service rates.
Rapid customer solutions, reduced team queries
Create a personalized, branded self-service destination for help articles, FAQs, and categorized workspaces. Using the Freshdesk Knowledge Base, teams can establish a single source of truth for customers and support agents.
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Automate responses to similar questions
Businesses leveraging Freshdesk’s Knowledge Base can offer immediate solutions to customers using auto-suggest, even before they submit a support ticket. Ticket replies can then turn into solution articles instantly.
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Spot-on solutions for customer needs
Freshdesk’s Knowledge Base provides teams with flexibility so agents can stay ahead of customer resolutions by drafting articles in advance, creating an approval workflow, collaborating on edits, and receiving real-time customer feedback.
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Freshdesk offers powerful, easy-to-use helpdesk features to improve support, boost agent productivity, and increase customer satisfaction.
Unified agent workspace
Customer history, tickets, and teams can come together in one view without switching tools.
Advanced ticketing management
Ticketing is easier with features to prioritize, categorize, and assign more effectively.
Streamlined admin
Freshdesk helps agents automate repetitive tasks, leaving the focus on delighting customers.
Team collaboration
Freshdesk makes it easier than ever for teams to work together to solve customer issues faster than ever with threads, shared ownership, and more.
Self-service
Freshdesk’s robust Knowledge Base automatically provides answers to customers 24/7.
Analytics and insights
Freshdesk makes it easy to spot trends and create reports to make informed decisions.
Intelligent AI collaborator
AI can help automate repetitive tasks, standardize response quality, and more.
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