FRESHDESK MOBILE APPS

Go Mobile with Freshdesk

Because you can’t tie a support superhero down

Google Play Store | App Store

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Unchain yourself from your support desk

Access the full power of Freshdesk from anywhere you go with its mobile apps.

Get instant push notifications for actions you prefer on your mobile phone when there’s any activity in your Freshdesk.

Perform any function on a ticket

The mobile version of Freshdesk allows you to have complete pliability to work on tickets effortlessly - from creating tickets, attaching canned responses and solution articles to your replies; adding notes, to skimming through filtered ticket views, all in a few clicks.

Stop typing and start supporting

Typing long responses on tiny touch-screens can get tiring. With canned responses and solution articles a tap away, save yourself some pain without compromising on the quality of your responses.

Customer support made more mobile

Mobile helpdesk

View tickets that are pending, overdue, or unassigned, get updates via push notifications and use views to customize your ticket feed.

Share tickets instantly

Share tickets to other tools such as Trello, Asana or Hangouts right from your phone using the options available in the ticket menu.

Search on-the-go

Search through previous tickets, find relevant solution articles, identify customers and get more context while on the move.

Access customer information

Check and edit information about your customers - including location, and phone numbers - to get better context as you’re working on tickets.

Time tracking

Record time entries, access timesheets, mark billable hours and keep track of the work you do on each ticket from your phone.

Email Customers Proactively

Communicate solutions to customers or share information proactively to avoid tickets via the “New Email” feature.

Sign up for Freshdesk today

Give proactive support a spin today, and reinvent how your team does customer support!