Try the all-in-one customer service solution
See how generative AI, self-service, conversational support, and ticketing come together for one great experience.
Automate self-service across channels
Minimize wait times, increase resolutions. AI agent, powered by Freddy AI Agent, work on many channels so customers can find answers wherever they are. With AI agent deflecting up to 70% of conversations, your team can focus on what matters most
Faster resolution on conversations, tickets, or both.
Products
Freshdesk Omni
Growth Omnichannel engagement, intelligent chatbots and robust ticketing across web, SMS, messaging and email. | Pro Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting and more.Most Popular | Enterprise Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more. | |
|---|---|---|---|
Omnichannel Help Desk | |||
Unified conversations (web, SMS, messaging, email) | |||
Ticketing | |||
Customer portal and knowledge base | |||
Team inbox | |||
Threads and tasks | |||
Bring your own channel (BYOC) | |||
Bring your own telephony (BYOT) | |||
Freshcaller | $15/agent/month, billed annually | $39/agent/month, billed annually | $69/agent/month, billed annually |
Help desk and Ticketing | |||
Multilingual conversations | |||
Boost your results with Freddy AI | |||
Analytics and Insights | |||
Self Service and Ticketing | |||
Administration and Security | |||
Extend the power of your service suite | |||
Why our customers love us
When a customer calls or emails or reaches out over social or Messenger, we can actually see what they've done and our people can refer to it. The customer feels as if we know them.
Freshdesk has scaled with us. What I love most is that I don't need an administrator to maintain it. Ticket automation, screen-share through the chat, customized portals for different segments of our users—all those things are really helping us bring response times down.
Software built for today, ready to scale for tomorrow
Learn more about Freshworks’ powerful customer service and support solutions.