How does the Freshdesk free trial work?
For 14 days, support teams get access to collaboration tools such as real-time dashboards, self-service features, and more for easier ticketing.
Why should you consider trying Freshdesk’s free trial?
Just about all businesses need a helpdesk. Freshdesk’s powerful ticketing system provides a higher standard of customer service by allowing businesses to respond to customer issues quickly and effectively.
Freshdesk’s free trial version gives you complete access to key features of the ticketing system including how to create a ticket, set up service level agreement policies (SLAs), and create knowledge base articles. Users can also invite up to 2 team members to join the free trial, so the whole team can experience Freshdesk capabilities.
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What features are included in the Freshdesk free trial?
Freshdesk’s comprehensive ticketing solution is packed with powerful, advanced ticketing capabilities that help agents resolve tickets easily. Freshdesk’s core features support workflow automation, team collaboration, self-service, analytics and insights. These features are all available in the free trial.
With gen-AI-powered Freddy AI Copilot, support agents get always-on AI assistance to help with ticket summarization, tone enhancer, and article generation.
Workflow automation
With workflow automations, tickets can be automatically categorized, prioritized, and routed to the right team or agent. Companies can improve productivity and efficiency with generative AI that assists agents at every step, enabling them to deliver fast, accurate resolutions.
Team collaboration
Agents can collaborate as a team by having a well-organized record of actions, communications, and related discussions via threads and shared ownership. Subject-matter experts across multiple teams or outside third parties can solve customer issues in a single view.
Self-service
Freshdesk’s self-service feature allows customers to find answers on their own, either through a robust knowledge base that powers portals, forums, and widgets or an email bot that can suggest relevant articles in email tickets.
Insights and analytics
Free-trial users can leverage proactive AI-driven insights to optimize support. Dashboards and report templates are built-in and can be customized with relevant metrics.
Try AI-powered ticketing today—for free
More than 67,000 businesses trust Freshworks. Sign up for a 14-day free trial today. No credit card required.
How to make the most of the Freshdesk free trial
Trying Freshdesk for free lets companies and other organizations experience Freshdesk capabilities without obligation. Over the course of 14 days, users have full access to all the features listed in the Freshdesk Enterprise plan. At any point during the trial, users can add a credit card to purchase any plan they choose.
Freshworks offers free-trial users complimentary help with onboarding and every step of the way throughout the duration of the free trial. Freshworks support ensures users can try key features such as knowledge base approval workflows, custom roles, custom metrics, and more.
To get the most out of the trial, users should involve their team members, try all the key features, and spend as much time.
Enhance your experience with add-ons
Freshworks’ powerful AI, Freddy AI, transforms customer and employee experiences. Freddy AI Copilot acts as an “always-on” assistant supporting teams round the clock, eliminating the need for additional agent training. Teams can lean on Freddy AI Insights to get proactive, AI-driven metrics to help anticipate issues on the rise and spot opportunities for improvement.
For any questions or support during the trial, users can reach out to support@freshdesk.com.
I’m responsible for our chat platform and channel service strategy. The reason why we moved to Freshworks was for the APIs so that we can be our own chat client. I really enjoyed the collaboration.
FAQs
Freshdesk enables email-based ticketing by bringing together a shared inbox, a knowledge base, and collaboration tools to increase team productivity.
How do I sign up for the Freshdesk free trial?
Provide your name and contact information. You’ll receive an email with instructions for accessing your trial. No credit card is required.
How long does the Freshdesk free trial last?
Users get free unrestricted access to all the features available in Freshdesk for 14 days. After that, you can upgrade to the best plan for your needs.
Can the trial version integrate with other apps and products?
Freshdesk integrates easily with popular apps to help with agent productivity, reporting and analysis, e-commerce, and more.
Is Freshdesk suitable for small businesses or larger enterprises?
Freshdesk is a good fit for small, midsize, and enterprise businesses. The simple help desk interface doesn’t require consultants or third-party support.
Is Freshdesk easy for businesses to use and implement?
With a modern and intuitive design, Freshdesk is fast to launch and easy to use from day one. It also offers a library of support resources.
Sign up for Freshdesk today
14-day free trial. No credit card required.