It's time to up your game with Freshdesk paid plans
Add powerful, easy-to-use features to your helpdesk starting at just $15 a month. No hidden charges. Seriously.
The only helpdesk software you ll ever need
Fast response made easy
Deliver quick, pre-written replies without error; personalized with your style
Resolve issues in seconds
Execute multiple actions like tag an issue, increase its priority, send it to a new team - all in one click
Beat ticket backlog
Bring all your email inboxes such as support, billing, sales at one place and monitor easily
Grow rapidly on social media
Connect all the tools you love
Make your helpdesk your own
Starting $15/month; no hidden charges
(You can also try the upgraded plan for free for 14 days.)
When you step up it pays off
From chaos, we now have order. This wouldn't have been possible without Freshdesk. With the help of the reports we generate through Freshdesk, we can now track our biggest issues quicker and fix them every week.
One of my favorite things about Freshdesk is that it just works - you don't have to be trained in using the software. Everything is very intuitive. Flexibility and reliability are key for us to scale at pace while remaining agile. Freshworks’ solutions met our needs in having a future-proof platform to support our customers and agents at all times.
In the past one year, we’ve jumped from an overall positive rating of 87% to 94% and we are very proud about it. Freshdesk helps us be more awesome.
Join Freshworks community
Ask anything. Meet your peers. Get product and event updates. Upskill. Become a product expert.
Join community
Top 10 helpdesk worldwide
“Freshdesk is the gold standard”
“Freshdesk enables businesses of all sizes to deliver stellar customer support”
“Freshdesk offers powerful solutions for customer service”
More complex needs? Our advanced plans are a perfect fit for you
Work gets even smoother - Manage support for up to five products, categorize your customers based on their profiles, assign tickets to all available agents in a circular fashion, and build a multilingual knowledge base.
Put intelligent automation at work - Get AI-powered suggested responses, predict ticket fields like type, priority, group, and let bots automatically respond to customer queries with solution articles, get 5000 bot sessions per month (Bot sessions explained in FAQs).
Truly understand your customers - Gauge how customers feel about your support using customer satisfaction (CSAT) surveys and reports.
High-level security - Enhance security by allowing certain IP addresses to access your portal.
Answers to frequently asked questions
Can I try out the upgraded plan before investing?
Yes, for 14 days. Just click on 'Explore your plan' in your Freshdesk account.
Can I upgrade or downgrade my subscription?
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshdesk account to modify your subscription details.
I'm not sure whether I should upgrade. What should I do?
We get it. Please reach out to us and we will be able to help you.
Will I be able to see all the information I have after I upgrade?
Yes. For sure.
What type of payments do you accept?
We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.
Do you have any cancellation fee?
No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.
How safe is my data?
We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. All Freshdesk plans include SSL for encryption, for FREE, to keep your data safe.
What is a bot session?
A bot session is any unique interaction between an end-user and a bot:
On email, every email response is counted as 1 bot session
On voice, every voice bot response is counted as 1 bot session
On chat, all end-users to bot interactions in a day are counted as 1 bot session and lasts for a maximum of 24 hours.
Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions.