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Request demoWhy customers love Freshdesk
I’m responsible for our chat platform and channel service strategy. The reason why we moved to Freshworks was for the APIs so that we can be our own chat client. I really enjoyed the collaboration.
When a customer calls or emails or reaches out over social or Messenger, we can actually see what they've done and our people can refer to it. The customer feels as if we know them.
Freshdesk has scaled with us. What I love most is that I don't need an administrator to maintain it. Ticket automation, screen-share through the chat, customized portals for different segments of our users—all those things are really helping us bring response times down.
Ready to level up?
Take the next step towards empowering your support teams: Book a personalized demo to explore Freshdesk's capabilities firsthand, or kickstart your journey with a 14-day free trial today!
Frequently asked questions
Does Freshdesk have a free version?
Yes, Freshdesk does have a free version. The free plan provides basic features suitable for small teams or startups looking to streamline customer service and support. It includes features such as:
Integrated ticketing across email and social
Ticket dispatch
Knowledge base
Ticket trends
Out-of-the-box analytics and reporting
Team collaboration
24x7 email support
The free plan allows up to 2 agents, making it an excellent option for small businesses or those just starting to build their customer support infrastructure. Freshdesk offers a range of paid plans with additional features and capabilities as your needs grow.
Is Freshdesk easy to learn?
Unlike most customer service platforms that offer a cluttered agent workspace and rely heavily on time-consuming customizations, Freshdesk offers out-of-the-box support functionalities that are highly intuitive and easy to configure. You can also effortlessly set up bot workflows with our no-code bot builder without relying on expensive third-party integrations or developers for scripting. The user-friendly interface and the seamless onboarding support offered by our strategic CX consultants ease implementation and allow your team members to get started in minutes while accelerating time-to-value.
How long is Freshdesk trial?
You can sign up for a 14-day free trial for Freshdesk without providing any credit card information. The free trial offers the complete product experience—free for up to 2 agents, sandbox mode, skill-based ticket routing, and more enterprise-grade customer service features.