Make data-driven decisions with Freshdesk reporting
Freshdesk’s reporting and analytics help businesses get real-time insights and monitor trends to enhance team performance and boost business results.
Flexible reports, filters, and metrics
Start with ready-made reports or build your own—Freshdesk makes it easy to spot trends, identify areas to improve, and represent findings with high-impact visuals.
Insights, out of the box
Start generating actionable insights from day one with a curated selection of pre-built reports that help you monitor core metrics. Get a 360-degree view of your support team’s performance, including ticket volume, resolution times, trends, timesheets, customer satisfaction, and more.
Tailored intelligence. That’s smart.
Freshdesk makes it easy to build reports from scratch, customized to suit your needs. Filter by the measures that matter most to you and create custom dashboards for views of agent availability, case volumes, SLA performance, and more—no data scientists required.
Run more numbers, win more prizes
With Freshdesk, you can slice and dice helpdesk performance data with ease—and unlock critical insights to improve productivity. Advanced filters and dimensions let you delve deeper into specifics. When it’s time to share your findings, a diverse range of widgets makes vivid visualizations a snap.
Straight from the source’s mouth
More capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of AI-boosted features and capabilities.
Unified agent workspace
AI-powered responses, smarter ticketing, easy collaboration—this is scalable support excellence.
Advanced ticketing management
Prioritize, categorize, and assign tickets more efficiently and effectively than ever.
Streamlined admin
Automate repetitive tasks so agents can stay focused on delighting more customers.
Team collaboration
No duplicate efforts. No tasks overlooked. Just easy, efficient collaboration.
Self-service
Help customers help themselves and empower agents with a robust knowledge base.
Helpdesk AI
Give agents an AI assistant to help them be more productive, so customers get faster service.
Freshdesk integrations
If it’s a tool that cuts complexity, adds efficiency, and speeds up time to value, it’s easy to integrate with Freshworks—in the cloud or on-premise. Go ahead, put an umbrella in your drink.
Explore integrations
Google Analytics
Tap into the power of data analytics to truly understand what your customers expect from your service desk.
Power BI
Operational and analytical dashboards surrounding your Freshdesk tickets.
Playvox
Manage your workforce effectively with forecasting, capacity planning, scheduling, and analysis.
Related resources
Leading brands around the world use Freshdesk to streamline their processes and delight more customers. Yours should be next.
Hinge Health drives 85% CSAT with Freshworks
First-response times that used to take hours now happen in minutes thanks to Freddy AI.
Freddy AI transforms customer service
Meet Freddy AI—your 24/7 assistant for automating support, boosting productivity, and tracking performance.
Retailer sees ‘massive impact’ with Freddy AI Copilot
With Freddy to summarize tickets and refine tone, South Africa’s Coricraft levels up service.
‘Free’ is a number that always adds up
14-day free trial. No credit card required. No strings attached.