Insights made more accessible

Monitor your teams easily and make data-driven decisions to hit your support targets. With Team Dashboards, customize widgets and view metrics that help you spot problems faster.

Metrics made easier

Customize your dashboardsGet updates as it happensSet targets individuallySpot problems and react faster

Seven widget types

With 7 different widget categories and over 20 widgets to choose from, choose the right KPIs to monitor your teams better.

A dashboard as unique as your team

Show off your performance

The newly redesigned dashboards make data accessible for everyone, so even senior management can note your performance with just one glance.

Measure your impact on the business

Cards like Customer Happiness and Today’s Trends can help teams see the impact their support has on the business as a whole and motivate them.

Collaborate more efficiently

With metrics constantly tailored to your support style and team, you’ll know exactly where to improve to make collaborations more efficient.

Track trends and predict performance

Compare your team’s performance with historical data to spot patterns, notice overall trends and provide better insights to the teams.

Decide with the help of data

Set goals intelligently, provide better insights to your team, take data-driven decisions and help your agents reach their goals faster.

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