Useful resources to improve your customer service
Download free resources crafted with insights from our customers and industry experts.
Evolve: Resources on remote customer support
A list of consolidated resources, useful tips and tricks to help your customer support team adopt the best possible remote working processes.
RESOURCE LIST
Scaling your remote customer service team
RESOURCE LIST
Strengthening your self-service resources
RESOURCE LIST
Identifying painpoints and improving customer experience
RESOURCE LIST
Boosting your live chat and social customer support strategy
RESOURCE LIST
Resources to help customer support agents upskill
How-to Guides, Tips, and Tricks
GUIDE
Getting Started with Freshdesk
GUIDE
The Ultimate Guide to Customer Effort Score(CES)
WHITEPAPER
The Modern Guide for Chat Support
WHITEPAPER
Guide to Social Customer Support
WHITEPAPER
A Guide to Proactive Support
GUIDE
CX Conference Calendar - 2020
BLOG
Ecommerce Customer Service Strategy
BLOG
Guide to Empathy in Customer Service
CX Trends and Research
REPORT
Forrester Opportunity Snapshot
REPORT
Why and How to be Digital-first for Customer Service
SURVEY REPORT
The New CX Mandate 2021
REPORT
Forrester Total Economic Impact study of Freshdesk
SURVEY REPORT
Heads of Support
REPORT
Freshdesk Customer Happiness Benchmark Report 2019
REPORT
The New Rules of Customer Engagement
REPORT
The State of Customer Happiness in 2018
Presentations
PRESENTATION
The AI Dilemma - Bridging the Gap between Experimentation and…
PRESENTATION
Using Freshdesk: Twitter and Facebook Support
PRESENTATION
7 Deadly Sins in Customer Support
PRESENTATION
The Secret Sauce Series - Best of 2014
PRESENTATION
The Complete Guide to Writing a Perfect Knowledge Base Article
PRESENTATION
How to Write Awesome Emails That Customers Love
PRESENTATION
Favorite Fictional Characters as Support Reps