The best free quiz to test your customer support strategy, end-to-end, within 4 minutes.
A fun and valuable quiz that helps you map out your career path based on your personality.
Delivering stellar customer service is one of the best ways to differentiate your company from the competition and build long-term customer loyalty. Especially in these trying times, delighting your existing customers with thoughtful, personalized experiences could make or break your business.
But are you doing all you can to deliver friction-free memorable experiences?
With Freshdesk’s customer service maturity assessment quiz, you can reflect on your current customer service setup and understand how you measure up against industry standards.
Our maturity assessment model is based on industry analysis that spans across:
Take this quiz to find answers to these questions and strengthen your support processes, tech-stack, and strategy.
You will also get personalized recommendations on how you can strengthen your existing customer service strategy and progress to the next level.
TAKE QUIZHave you ever wondered what the future holds for you in customer service? Do you want to identify your inherent strengths and weaknesses that will eventually pave the path for your ideal customer service role?
It's easy for customer service professionals to get carried away by their daily high-stakes duty of delighting customers. Taking some time for self-introspection and career planning is equally important for personal growth and happiness.
Through a series of fun, engaging, and interactive questions, Freshdesk’s personality quiz identifies your personality traits and maps them to a customer service role that would be an ideal fit for you. Not only does the quiz determine your ideal customer service role, but also provides a customized reading list that will help you progress in your career.
TAKE QUIZTicket volumes reached a blaring high
Over 74% of customer service leaders globally have seen an increase in support volumes across digital channels.
Freshworks
In certain instances, the overall call volume to contact centers jumped over 600% from normal levels, while agent call capacity dropped by 20%.
Forrester
Digital customer service interactions will increase by 40% by 2021.
Pindrop
Sorry, our deep-dive didn’t help. Please try a different search term.