CX Priorities 2025: Proven strategies to win the CX race
With customer expectations in flux, learn what CX leaders are doubling down on in 2025 to lead the way
Level up your CX strategy for 2025
From AI agents, and copilots to implementing omnichannel, top brands are embracing AI-powered technologies to drive real results. Here’s how you can too.
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80% customer service organizations to use gen AI to boost productivity and customer experience by 2025
$1,255,156cost savings through deflection to self-service and lower-cost channels
10Xmore volume handled by AI agents without additional resources
55%CX practitioners said enhancing user experience across channels is a top goal for 2024
How AI is transforming customer service into a strategic asset
The future of AI agents is moving from ‘react and respond’ to ‘anticipate and act.’ It’s about AI that’s proactive, smarter, and a step ahead, enabling work to be smoother, freeing up time, and boosting decisions with data-driven insights.
Mika YamamotoChief Customer and Marketing Officer, Freshworks
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