'Tis the season for smarter customer support
Where AI agent-powered customer support meets unforgettable customer experiences. Your new secret to holiday support success.
What's inside your holiday playbook:
Turn everyday support moments into sales opportunities
Delight customers 24/7 without burning out your team
Handle peak season surges while keeping costs in check
Create memorable experiences that last beyond the holidays
The new era of holiday customer service is here. Are you ready?
Resources to get you ramped up for the holiday season
Your handbook to scaling personalized support with AI
This step-by-step guide teaches you how to leverage AI to have personalized customer conversations.
A complete guide to delight customers this holiday season
Learn how to create the perfect customer service strategy for the holidays.
5 Tips for Black Friday Customer Service
Here’s how to improve customer service during Black Friday with AI-powered conversational support.
Freshworks transforms CX using generative AI
Results from early beta users of Freddy AI, Freshworks' enhanced native generative AI engine
The best part of this bot is how quickly it can be deployed. If you have your FAQ/data ready, you can just give it to the bot and have a new bot ready within 20 minutes or so. Our goal is to prevent the customer from needing to chat/email with us directly, and hope that the bot can lead them to the right solution article for their issue. This takes some of the load off our customer support team.
Already, we've seen some positive signs of its impact - our customers are getting faster responses, and the Bot has been able to handle several low-level queries, freeing up our team to focus on more complex issues. Data so far suggests a 10% decline where we have deployed Al Bots, in customer interactions via chat that need an agent.
This holiday season, transform customer service with the power of AI agents
Discover how Freshwork’s Freddy AI Agent can streamline your operations, enhance customer interactions, and boost efficiency.