Rethink CX Podcast: Episode 1

Contact center solutions for tumultuous times

 

 

 

 

In unpredictable times, adaptability and future-focused thinking are critical for contact-center success and business survival. In Episode 1 of Rethink CX, Micah talks to Colin Taylor, contact center expert and CEO of Taylor Reach Group, about how you can ensure your contact center makes it through a crisis. In this podcast, you will get to learn about -

 

• The best way to deal with surge responses 

• Which “temporary” trends are likely to stick around

• The advent of chat and messaging

• How to incorporate bots and automation