Rethink CX Podcast: Episode 2

Superhuman Service: AI-integrated customer service

 

 

 

 

With businesses in a slump and with a skeletal staff, there’s no better time to integrate AI and automation into your customer experience strategy. In Episode 2 of Rethink CX, Micah talks to Raj Singh, CEO of GoMoment and Pradeep Rathinam, CCO of Freshworks on how (and why) to leverage AI to enhance your customer experience. In this podcast, you will learn about -            

• How AI is currently being used to enhance customer experience

• AI in self-service and why it’s key during a crisis

• Micah’s famous Triangular Model of AI

• Best practices when integrating AI to your current support landscape