Parent-Child Ticketing

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An overview

Freshdesk has a solution for complex customer queries which have multiple layers and requires different individuals on it to solve it. You can break down larger requests into multiple parts and improve productivity by having different people work on it in parallel.

• Reduce overall resolution time for complex, multi-stage issues by breaking them down into child tickets which can be worked on by respective teams in parallel.
• Save ticket templates for recurring tasks so you can create child tickets in a jiffy and assign them to the right teams.