Evolve: Resources on remote customer support

A list of consolidated resources, useful tips and tricks to help your customer support team adopt the best possible remote working processes.

 

Support 101

The most important resources to help improve your support and deliver a better experience to your customers

How-to Guides, Tips, and Tricks

 

Quizzes and Free Tools

Presentations 

 

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PRESENTATION

The AI Dilemma - Bridging the Gap between Experimentation and…

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Using Freshdesk: Twitter and Facebook Support

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PRESENTATION

7 Deadly Sins in Customer Support

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PRESENTATION

The Secret Sauce Series - Best of 2014

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PRESENTATION

The Complete Guide to Writing a Perfect Knowledge Base Article

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PRESENTATION

How to Write Awesome Emails That Customers Love

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PRESENTATION

Favorite Fictional Characters as Support Reps