Auditing your customer service for digital maturity
The priorities of the new shopper have shifted radically because of the pandemic. Whether in-store or online, shoppers are now comfortable with increased digital touchpoints and reduced physical touchpoints.
Self-audit your customer service to gauge how you deliver on your customer expectations. This checklist is the first step in identifying how mature your customer service is today. With these questions, you can get a score that corresponds to your level of digital maturity.
Understanding this is the first step to transform and scale customer service that delivers on your customer expectations. This guide will help you evaluate your current level of digital maturity.
