Help yourself
Deliver answers 24/7. Create branded portals where customers can search your knowledge base and forums or reach out for help. Use AI email bots to answer common questions automatically, without creating a ticket.
Resolve more issues automatically
Help customers help themselves to fast, accurate service. Create an ever-expanding knowledge base where customers–and agents–can find the information they need. Fewer tickets, less waiting. Everybody’s happy.
Empower your customers
Create branded self-service portals (or add a widget to your website) to help customers find answers on their own, or create a ticket for help. Common questions get automated responses linking to relevant articles. Faster service for customers, less work for agents.
Empty your inbox
Emails flood in day and night. You can’t always respond right away–but AI bots from Freddy AI Agent can. Freshdesk lets you deploy AI bots to help customers with common issues, referring them to relevant information in your knowledge base to resolve issues fast.
Build your base
Customers ask questions. The same questions. Help them get answers on their own, whenever they like, with an ever-growing knowledge base that agents can rely on, too. Capture and reuse great answers from the team, expand to new topics, and organize it all your way.
More capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of AI-boosted features and capabilities.
Unified agent workspace
AI-powered responses, smarter ticketing, easy collaboration—this is scalable support excellence.
Advanced ticketing management
Prioritize, categorize, and assign tickets more efficiently and effectively than ever.
Streamlined admin
Automate repetitive tasks so agents can stay focused on delighting more customers.
Team collaboration
No duplicate efforts. No tasks overlooked. Just easy, efficient collaboration.
Analytics and insights
Analyze performance data, create custom reports and dashboards, and easily share results.
Helpdesk AI
Give agents an AI assistant to help them be more productive, so customers get faster service.
Freshdesk integrations
If it’s a tool that cuts complexity, adds efficiency, and speeds up time to value, it’s easy to integrate with Freshworks—in the cloud or on-premise. Go ahead, put an umbrella in your drink.
Explore integrations
Related resources
Leading brands around the world use Freshdesk to streamline their processes and delight more customers. Yours should be next.
Freshdesk Customer Service Benchmark Report 2024
Exceed industry standards in support quality, productivity, and overall customer experience.
Freshworks powers first-class service for Thomas Cook
Travel leader’s unresolved tickets dropped by 37% while total tickets handled increased by 55%.
Freshdesk leaves Bridgestone’s support issues in the dust
Global tiremaker implements Freshdesk, slashes average ticket age by an eye-popping 97%.
We should chat
Customers expect you to be everywhere, all the time. That’s why we created Freshdesk Omni with conversational AI chatbots for all your channels.
Serve up better support
14 days free. No credit card required. No strings attached.