Launch a contact form on your Shopify site in 3 simple steps
A contact form on your Shopify store makes it easy for customers to get in touch with you when they run into trouble. With the Freshdesk-Shopify integration, you can now embed a contact form and your knowledge base in Freshdesk’s help widget. The widget helps customers browse solution articles or get in touch with you via the contact form on your Shopify site.
1. Set up the help widget in your Freshdesk account
In your Freshdesk account, go to Admin -> Channels -> Widgets. Choose which channel - contact form or solution articles or both - you want to add to the widget and customize its appearance as per your preferences. After you’ve set up the widget, go to the 'Embed code tab' and copy the code you see there.
2. Install the ‘Custom JavaScript & jQuery’ app in your Shopify account
Go to the Apps section in your Shopify account. Click on ‘Visit the Shopify App Store’ and search for the ‘Custom JavaScript & jQuery’ app. Add the app to your Shopify account.
3. Embed the widget code in the Shopify store
After installing the app, click on ‘Add new JS snippet’ in the ‘Custom Javascript’ window that appears. Give a snippet name of your choice and click the checkbox near ‘Activate As HTML’. Now paste the code you copied from Step 1 in the space for ‘Snippet code’ and hit Publish.