Enterprise-grade customer service excellence
Freshdesk’s advanced ticketing, built-in AI, and easily customized workflows are fully scalable to support enterprise needs–and resolve customer issues fast.
Businesses around the world help customers with Freshdesk
Freshdesk helps global businesses deliver quick, accurate resolutions through intelligent ticket routing and seamless team collaboration.
Enterprise solutions that are easy to customize, scale, and integrate
Freshdesk provides a streamlined experience to support business growth. It easily integrates with over 1,000 apps through the Freshworks Marketplace, APIs for better collaboration, and more.
Enterprise-level support capabilities
Freshdesk allows enterprise customer service teams to handle high-volume, high-velocity, high-complexity customer inquiries. With Freshdesk, enterprises can deliver fast, consistent service and scale to meet growing needs.
AI-powered support for greater agent efficiency
Agents can accomplish more and offer 24/7 support with Freshdesk’s AI-driven automated email responses to common customer queries. AI can also scan incoming tickets for sentiment, help agents draft clear and consistent responses, enhance tone, and more.
Workflow management
Advanced tools like workflow automation, detailed SLAs, and real-time dashboard metrics allow businesses to automate and optimize support processes while maintaining high service standards.
Personalized service at scale
A 360-degree view of customer details provides context in a unified view, helping to eliminate data silos. Customer operations can scale while delivering personalized service.
Enterprise support with built-in AI
Freddy AI comes built-in and ready to use as an add-on with Freshdesk’s Enterprise plan.
Freddy AI Agent
Customers can find answers on their own so agents can focus on more complex tasks. (Available with Freshdesk Omni.)
Freddy AI Copilot
With Freddy AI Copilot, agents can write better, more consistent responses more quickly.
AI customer service software
Delight your customers—and your team—with a seamless, AI-powered omnichannel solution.
It’s so simple and easy to use. It’s easy to follow up on issues or on tickets with Freshdesk.
Freshdesk has helped us install more efficient workflows and processes while still maintaining HIPAA compliance. It has been a game-changer for agents and members.
Frequently Asked Questions
How is Freshdesk designed for the enterprise customer?
Freshdesk is designed for enterprise customers by offering scalability to handle large volumes of tickets and users, multi-channel support for consistent customer service, and extensive customization options and integrations to fit unique workflows. It provides robust automation tools, advanced reporting and analytics, and enterprise-grade security features to enhance efficiency and compliance. Additionally, Freshdesk supports global operations with multiple languages and time zones, along with collaboration tools and self-service options to empower both support teams and customers.
What are Freshworks’ enterprise solutions?
Freshworks' enterprise solutions include Freshdesk for comprehensive customer support management, Freshservice for IT service management, and Freshsales for advanced sales automation. These solutions offer scalability, robust customization, and integration capabilities to meet the complex needs of large organizations. Additionally, they provide enterprise-grade security, automation tools, and advanced analytics to enhance operational efficiency and compliance.
Does Freshworks have enterprise support?
Yes, Freshworks offers enterprise support with features like dedicated account management, priority customer service, and 24/7 support to ensure optimal performance and quick issue resolution. Their support includes personalized onboarding, training, and ongoing assistance tailored to the specific needs of large organizations. Additionally, Freshworks provides advanced security and compliance measures, along with comprehensive service level agreements (SLAs) to meet enterprise requirements.
How safe is my data?
We take security seriously, and you can choose your data center from the get-go. Our servers are hosted in world-class data centers protected by biometric locks and 24-hour surveillance. Our policies are designed to ensure that our applications are up to date with the latest security patches. Our certifications and standards demonstrate our commitment to safeguarding your customer and business data. Visit this page to learn more about data security and privacy practices.
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