Less drag. More efficient.
Admin tasks slow down customer care. Everyone hates that. Freshdesk streamlines the process and adds AI to make your teams more effective and efficient than ever. Everyone loves that.
Smooth operations
Give admins the ability to handle day-to-day business more quickly and easily with smart routing, automated workflows, SLAs that take care of themselves, helpful AI, and more.
Smart routing, automatically
Automatic ticket assignment gets issues in front of the right agent, fast. Tickets can be assigned based on an agent’s skill, workload, or in the order they were received. It all adds up to your team helping more customers more easily.
Set and forget
Freshdesk makes it easy to set up powerful rules to automate any workflow. Using a combination of “If X, then Y” conditions and multi-select options, you can automate triggers based on time, events, or whenever tickets are created.
Performance on demand
Managing SLAs can be a full-time job—just not one you want your team to be stuck on. Freshdesk lets you set your SLA policies, then handles the rest: automating time tracking, prioritizing inquiries, managing deadlines, and measuring performance.
More capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of AI-boosted features and capabilities.
Unified agent workspace
AI-powered responses, smarter ticketing, easy collaboration—this is scalable support excellence.
Advanced ticketing management
Prioritize, categorize, and assign tickets more efficiently and effectively than ever.
Team collaboration
No duplicate efforts. No tasks overlooked. Just easy, efficient collaboration.
Self-service
Help customers help themselves and empower agents with a robust knowledge base.
Analytics and insights
Analyze performance data, create custom reports and dashboards, and easily share results.
Helpdesk AI
Give agents an AI assistant to help them be more productive, so customers get faster service.
Freshdesk integrations
If it’s a tool that cuts complexity, adds efficiency, and speeds up time to value, it’s easy to integrate with Freshworks—in the cloud or on-premise. Go ahead, put an umbrella in your drink.
Explore integrations
Related resources
Leading brands around the world use Freshdesk to streamline their processes and delight more customers. Yours should be next.
Freshdesk Customer Service Benchmark Report 2024
Exceed industry standards in support quality, productivity, and overall customer experience.
Freshworks powers first-class service for Thomas Cook
Travel leader’s unresolved tickets dropped by 37% while total tickets handled increased by 55%.
Freshworks serves up performance for 7-Eleven
7-Eleven Philippines resolves 98% tickets within SLAs using automations on Freshdesk.
You know what streamlines admin? This free trial.
Let Freshdesk do the busywork for 14 days, free. No credit card required.