Streamlined and feeling fine: AI-powered ticketing
Give your customer service team powerful, easy-to-use ticketing so they can act faster, work happier, and stay focused on what matters most—delivering amazing customer support.
Chaos, meet order
Get ticketing under control with intelligent features that help you create tickets, delegate tasks, track progress, and solve customer issues—quickly and easily.
Everything in its place. Everyone on board.
Freshdesk streamlines your team’s work by linking all tickets related to a recurring issue to a single master ticket, held by one main agent. Periodic status checks ensure there are no hang-ups and customers know exactly where things stand.
Always know who’s got what
Freshdesk makes collaboration easy—no matter how complex the issue or how many different team members or departments get involved. AI, automations, and smart ticketing workflows keep collaboration precise and efficient.
Share the load
Need backup? Call for backup. Freshdesk makes it easy to share responsibilities, investigate issues, and solve problems efficiently. Parent tickets stay open until dependencies are resolved, and ticket templates slash time spent on recurring tasks.
More capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of AI-boosted features and capabilities.
Unified agent workspace
AI-powered responses, smarter ticketing, easy collaboration—this is scalable support excellence.
Streamlined admin
Automate repetitive tasks so agents can stay focused on delighting more customers.
Team collaboration
No duplicate efforts. No tasks overlooked. Just easy, efficient collaboration.
Self-service
Help customers help themselves and empower agents with a robust knowledge base.
Analytics and insights
Analyze performance data, create custom reports and dashboards, and easily share results.
Helpdesk AI
Give agents an AI assistant to help them be more productive, so customers get faster service.
Freshdesk integrations
If it’s a tool that cuts complexity, adds efficiency, and speeds up time to value, it’s easy to integrate with Freshworks—in the cloud or on-premise. Go ahead, put an umbrella in your drink.
Explore integrations
Related resources
Leading brands around the world use Freshdesk to streamline their processes and delight more customers. Yours should be next.
Performance hits new heights for Digitrips
Top online travel provider cuts response time by 73% while nearly doubling ticket volume with Freshworks.
Freshdesk Customer Service Benchmark Report 2024
Exceed industry standards in support quality, productivity, and overall customer experience.
Freshworks powers first-class service for Thomas Cook
Travel leader’s unresolved tickets dropped by 37% while total tickets handled increased by 55%.
Free to try. No ticket required.
14 days free. No credit card required. No strings attached.